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    Front Desk Manager - Seattle, United States - CSM Corporation

    CSM Corporation
    CSM Corporation Seattle, United States

    3 weeks ago

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    Description

    ** Front Desk Manager**

    **Job Category****:** Front Office **Requisition Number****:** DUALC005050 Showing 1 location **Job Details**

    **Description**

    Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.

    Works side by side with staff to train and model appropriate guest service standards.

    Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.

    Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.

    Responsible for management of expenses to maximize hotel profitability.

    Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.

    Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.

    Assists with the preparation and management of the department budget.

    Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.

    Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.

    Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees.

    Responsible for all required training for department employees and ensuring training records are maintained.

    Competencies/Skills Required: 2+ years of customer service and 1+ years supervisory/management experience required.

    Education: High school diploma or GED required, college degree or equivalent experience preferred.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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