- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Understands employee positions well enough to perform duties in employees' absence.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Supports daily Front Desk shift operations.
- Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supports same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
- Supports implementation of customer recognition/service programs, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Supports training when appropriate.
- Participates in the employee performance appraisal process.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
-
Front Desk Manager
1 week ago
Marriott Redmond, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Seattle Marriott Redmond, th Ave NE, Redmond, Washington, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JOB SUMMARY** · En ...
-
Front Desk Manager
6 days ago
Lodging Dynamics Bellevue, United StatesLocation: AC Hotel by Marriott Seattle Bellevue/ Downtown This position is a full time on-site position. On call nights and weekends are required as necessary for hotel operational success. About Lodging Dynamics: Lodging Dynamics Hospitality Group i Front Desk, Leadership, Front ...
-
Registered Dietitian-Part Time
2 weeks ago
Fresenius Medical Care Redmond, United States Part timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Service Desk Manager
2 weeks ago
University of Washington Bothell bOTHELL, United States Full timeAs a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. · UW faculty and staff also ...
-
Managed Services Help Desk Technician
1 week ago
NerdsToGo of Bellevue, WA Bellevue, United StatesBenefits: · Weekly Pay · Bonus based on performance · Dental insurance · Free food & snacks · Health insurance · Paid time off · Training & development · Vision insurance · "Any sufficiently advanced technology is indistinguishable from magic." -Arthur C. Clarke · Who we are: · N ...
-
Managed Services Help Desk Technician
2 weeks ago
NerdsToGo of Bellevue, WA Bellevue, United StatesJob Description · Job DescriptionBenefits:Weekly Pay · Bonus based on performance · Dental insurance · Free food & snacks · Health insurance · Paid time off · Training & development · Vision insurance · Any sufficiently advanced technology is indistinguishable from magic." -Arthu ...
-
Manager, IT Service Desk
2 weeks ago
The Pokémon Company International Careers Seattle, United States Full time**Get to know The Pokémon Company International** · The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV ...
-
service desk manager
12 hours ago
University of Washington Seattle, United StatesReq #: 232140 · Department: UW BOTHELL · Posting Date: 03/27/2024 · Closing Info: Open Until Filled · Salary: $8,334 - $8,834 per month · Shift: First Shift · Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benef ...
-
service desk manager
1 week ago
University of Washington Seattle, United StatesReq #: 232140 · Department: UW BOTHELL · Posting Date: 03/27/2024 · Closing Info: Open Until Filled · Salary: $8,334 - $8,834 per month · Shift: First Shift · Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benef ...
-
Help Desk Manager
2 weeks ago
PIKEMANN LLC Seattle, United StatesPikemann is searching for a Help Desk Manager to join our Team · The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises. · Duties and Responsibilities: · Parti ...
-
Front Desk Manager
3 weeks ago
CSM Corporation Seattle, United States** Front Desk Manager** · **Job Category****:** Front Office **Requisition Number****:** DUALC005050 Showing 1 location **Job Details** · **Description** · Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to i ...
-
Front Desk Coordinator
1 week ago
Energize Chiropractic Kirkland, United StatesFront Desk Care Coordinator 32 hours/week (4 days per week) · Are you passionate about helping others and providing exceptional customer service? Do you have excellent organizational skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to ...
-
Front Desk Manager
3 weeks ago
Marriott Seattle, United StatesMarriott Hotels th Ave [Desk Supervisor] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to ...
-
Spa Front Desk Manager
2 weeks ago
Penelope And The Beauty Bar Seattle, United StatesSPA Front Desk Manager · Must be able to work full time, weekends and evenings a plus. · Excellent customer service skills · Kind · Helpful · Team Player · Strong sales experience · Professional · Tidy · Strong phone and computer skills · Beauty related fields a plus bu ...
-
Overnight Front Desk Manager
6 days ago
Marriott International Seattle, United StatesJob Description · JOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest ...
-
Intake Coordinator
12 hours ago
Life Connections Bellevue, United States_**Job Summary**:_ · The Intake Coordinator will receive initial information from the front desk staff, the internal referral form, and/or a web inquiry notice, they will request and follow-up with the client/patient regarding their records and/or intake forms and insurance infor ...
-
Front Desk Associate
1 week ago
Gold's Gym Washington Woodinville, United StatesFront Desk Associate · The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies ...
-
Dental Office Manage/Front Desk
2 weeks ago
Dr. Alan Fan Family Dentistry Bryn Mawr, United StatesJob Description · Job DescriptionFamily dental office seeking experience full time office manager/front desk. We are looking for someone friendly with good communication skills, dental office experience a plus. · ...
-
Concierge
2 weeks ago
Solstice Senior Living, @ Sun City West Sun City West, United StatesPrefer someone who has previous front desk experience in Senior living · - **Looking for someone with a friendly outgoing personality-who can multi-task in fast paced environment** · **SUMMARY of Duties** · The Concierge is responsible for greeting visitors, answering a multi-lin ...
-
Patient Coordinator/scheduler
3 weeks ago
Pinnacle Vein and Vascular Center Sun City, United States**Referral Coordinator/Front Desk Receptionist** · **Major Duties and Responsibilities**: · - Answering telephones and transferring to appropriate staff · - Greeting patients and/or visitors · - Updating and scanning patient referrals/documents · - Handling correspondence · - Sch ...
Front Desk Manager - Redmond, United States - Marriott International
Description
Job NumberJob Category Rooms & Guest Services Operations
Location Seattle Marriott Redmond, th Ave NE, Redmond, Washington, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.