- High school diploma or GED with a year of experience in guest services, front desk, or related area.
- Two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required.
- Lead, influence, and motivate team members, ensuring sound decision-making and integrity.
- Encourage trust, respect, and cooperation among team.
- Act as a role model for appropriate behavior.
- Understand employee roles to cover duties when needed.
- Address employee queries and support Front Office operations.
- Assist in daily Front Desk functions.
- Oversee day-to-day operations to meet customer expectations.
- Set goals, organize work, handle complaints, and improve service performance.
- Monitor staffing levels to meet service and financial targets.
- Train staff on credit policies, maximize revenue through selling procedures.
- Understand the financial impact of Front Desk operations.
- Go above and beyond to ensure customer satisfaction.
- Provide guidance and coaching to meet guest needs.
- Set a positive example for guest relations.
- Handle guest issues and feedback effectively.
- Implement customer service programs and review guest satisfaction results.
- Ensure proper supplies and guest information tracking system.
- Identify developmental needs, mentor others, and provide feedback on performance.
- Set performance standards, support training, and participate in appraisal process.
- Communication with team members and supervisors.
- Analyze information to solve problems effectively.
- Keep relevant parties updated on information.
- Perform Front Desk duties when required.
- Comply with loss prevention policies.
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Front Desk Manager
2 weeks ago
Lodging Dynamics Bellevue, United StatesLocation: AC Hotel by Marriott Seattle Bellevue/ Downtown This position is a full time on-site position. On call nights and weekends are required as necessary for hotel operational success. About Lodging Dynamics: Lodging Dynamics Hospitality Group i Front Desk, Leadership, Front ...
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NerdsToGo of Bellevue, WA Bellevue, United StatesJob Description · Job DescriptionBenefits:Weekly Pay · Bonus based on performance · Dental insurance · Free food & snacks · Health insurance · Paid time off · Training & development · Vision insurance · Any sufficiently advanced technology is indistinguishable from magic." -Arthu ...
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service desk manager
1 week ago
University of Washington Seattle, United StatesReq #: · Department: UW BOTHELL · Posting Date: 03/27/2024 · Closing Info: Open Until Filled · Salary: $8,334 - $8,834 per month · Shift: First Shift · Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefi ...
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4 days ago
Marriott International Seattle, United States Full timeJOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee sat ...
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CSM Corporation Seattle, United States** Front Desk Manager** · **Job Category****:** Front Office **Requisition Number****:** DUALC005050 Showing 1 location **Job Details** · **Description** · Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to i ...
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Penelope And The Beauty Bar Seattle, United StatesSPA Front Desk Manager · Must be able to work full time, weekends and evenings a plus. · Excellent customer service skills · Kind · Helpful · Team Player · Strong sales experience · Professional · Tidy · Strong phone and computer skills · Beauty related fields a plus bu ...
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Marriott Seattle, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Courtyard Seattle Downtown/Pioneer Square, 612 2nd Avenue, Seattle, Washington, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · ...
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Marriott Seattle, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location Courtyard Seattle Downtown/Pioneer Square, 612 2nd Avenue, Seattle, Washington, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Entry level ...
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Service Desk Manager
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service desk manager
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University of Washington Seattle, United StatesReq #: 232140 · Department: UW BOTHELL · Posting Date: 03/27/2024 · Closing Info: Open Until Filled · Salary: $8,334 - $8,834 per month · Shift: First Shift · Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benef ...
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service desk manager
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Dental Office Manage/Front Desk
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Manager, IT Service Desk
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The Pokémon Company International Renton, WA, United States Full timeGet to know The Pokémon Company International · The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV ser ...
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Housekeeping Operations Manager
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Fitness Manager I
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Overnight Front Desk Manager
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Marriott International Seattle, United StatesJob Description · JOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest ...
Front Desk Manager - Redmond, United States - Marriott
Description
Entry level role overseeing daily shift requirements at the front office, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Focus on ensuring guest and employee satisfaction, and meeting budget goals. Assist in financial and administrative tasks.
Education and Experience:
CORE WORK ACTIVITIES
Joining Marriott Hotels means becoming part of an extraordinary team where you can excel and grow to your full potential.
About the Job Title:
JW Marriott provides a unique work environment with opportunities for development, recognition, and holistic well-being. Associates are treated with the utmost care to ensure outstanding guest experiences.
Experience unparalleled hospitality at JW Marriott and explore career possibilities within Marriott International's diverse brand portfolio.
Be inspired to do your best work,
start your journey,
belong to an exceptional team, and
evolve into the best version of yourself.
