Intake Coordinator - Bellevue, United States - Life Connections

Life Connections

Verified Company

Bellevue, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

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Job Summary:
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The Intake Coordinator will receive initial information from the front desk staff, the internal referral form, and/or a web inquiry notice, they will request and follow-up with the client/patient regarding their records and/or intake forms and insurance information, help facilitate benefits checks, ensure any relevant information is obtained, and ultimately schedule clients for appropriate services.

The Intake Coordinator is also responsible for confirming client appointments 24-48 hours in advance and managing the waitlist to ensure efficiency within the intake process.

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Supervisory Responsibilities:_

None

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Duties/Responsibilities:_

Receive incoming referral information and initiate intake processes within 48 hours of receipt
Confirm insurance information to billing to ensure benefits coverage is checked and documented appropriately and in advance of all appointments
Verify provider availability for scheduling and consider any patientspecific information when determining schedule options
Schedule patients for intake appointments based on provider availability and patient preferences.
Confirm appointments with patients 2448 hours in advance of appointment date
Ensure Client Advocate is notified of client appointments so they can reach out to conduct financial counseling at least 72 hours prior to their scheduled appointment.
As applicable, manage patient waitlists to ensure that any canceled or open appointment times are scheduled accordingly; strive to backfill any appointments that are canceled and/or noshows
Communicate regularly with colleagues, front desk, providers, patients, etc to ensure an efficient and smooth intake and scheduling process
Maintain and utilize an uptodate provider availability schedule
Maintain an uptodate list of area providers that can be used for referring patients out as applicable
Ensure that the assigned provider is innetwork with the client's insurance.
Attend monthly department meetings and annual trainings
Ensure completion of Client Satisfaction Surveys each quarter

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Required Skills/Abilities:_

Extensive and effective communication skills
Ability to multitask and work in an organized, efficient and timely manner
Exceptional time management and efficiency in completing tasks
Ability to work collaboratively as part of a team
Computer and technology competency; Google Workspace, Adobe, Docusign, tablets, printers, scanners, basic troubleshoot of technology devices
Management of client and employee files in KASA and other necessary software
Work from 8:00 am 4:30 pm Monday-Friday in the clinic location assigned for the region.
Portray a positive, supportive attitude to potential clients, current client families, employees and community members
Strong professional and ethical business representation and performance
Goal oriented to ongoing professional growth
Knowledge and/or frequent referencing of Policies & Procedures related to employees and clients
Welldeveloped verbal and written skills
Positive relationship building skills
Ability to identify needs of prospective clients and communicate to Intake Coordinator Team Lead.
Ability to problemsolve to reach solutions/resolutions
Attention to detail in documentation and processes
Reliable transportation as driving may be required between clinic locations
Represent the agency positively and professionally in all environments