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    Client Service Administrator - Chicago, United States - Computershare

    Computershare
    Computershare Chicago, United States

    2 weeks ago

    Default job background
    Description
    This job was posted by : For more information, please see: JOB DESCRIPTION


    Locations:
    Chicago/Bolingbrook IL (Hybrid)

    This is a hybrid position primarily based in Chicago/Bolingbrook IL.

    We\'re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week.

    Find out more about our culture of flexible working.

    We give you a world of potential


    You bring passion, talent, and the ability to develop professional and trusting relationship with clients as a Client Service Administrator.

    Computershare (


    ASX:
    CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications.

    We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.


    For more than 35 years, we\'ve been the largest global transfer agent providing advisory services, communications, and technology solutions to many of the world\'s leading companies.

    We facilitate shareholder recordkeeping and communications, stock transfers for individual holders and annual meetings, as well as dividend disbursement for public and private companies.

    Our clients know they can count on our investment in resources, years of industry leadership, locations throughout the world and commitment to service to form long-term relationships that produce real business results.


    So, now that you know this is a tremendous department in a company that truly supports their employees, I\'m sure you\'ll want to find out more about the role and what you\'ll be involved in.

    A role you will love


    The Client Service Administrator is responsible for coordinating client events such as annual meetings, dividend payments, tax reporting and informational mailings by interfacing with the client, the relationship management team, and operational units.

    The Client Service Administrator is also responsible for fulfilling client requests for reporting and for preparing other statistics pertaining to the client\'s shareholder base.

    The Client Service Administrator initiates requests for service and tracks client service request to ensure that the expectations of the client are met.

    The Client Service Administrator may also be responsible for the introducing additional service offerings and leveraging opportunities for increased revenue and profitability.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

    Prepares and issues requests for service to various operating units based on clients\' requests.

    Ensures timely receipt, from the appropriate sources, of information, raw material and other inputs needed to successfully execute clients\' services.

    Maintains functional knowledge of Computershare\'s processes, systems and products.
    Ensures effective generation and delivery of client reports.
    Resolves client issues and conducts research by working directly with other functional units.
    Intercedes and resolves client inquires quickly and accurately.
    Works either independently or with the Relationship Manager to ensure proper follow-through on clients\' requests.

    Ensures timely funding of services (i.e., dividends and advance postage)Serves as a mentor, coach, and teammate for other Client Service Administrators within the team.

    Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients\' shareholder accounts.
    In concert with the Relationship Managers, strives toward meeting annual revenue targets.


    The above infor ation on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

    What will you bring to the role


    The ideal candidate for the Client Service Administrator role can prepare and issues service instructions to various operating units based on clients\' requests.

    Ensures timely receipt, from the appropriate sources of information, raw material, and other inputs needed to successfully execute clients\' service needs.

    The individual must also maintain functional knowledge of Computershare\'s processes, systems, and products.

    Other key skills and experience required:

    Bachelor\'s degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

    Ensures effective delivery of clients\' MIS reports.

    Resolves client issues and conducts research by working directly with other functional units

    Intercedes and resolves client or shareholder inquires quickly and accurately Works either independently or with the Relationship Manager to ensure proper follow
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