Customer Service Administrator - Highland Park, United States - Danaco Solutions

Description

Full Job Description

• Proven 35 years of experience in customer service or a related field.
• Proficient in MS Office (Word, PowerPoint, Excel), experience with Salesforce, ZenDesk, GDSN, Google Suite is helpful
• Excellent communication skills, verbal & written
• Proven ability to multitask and prioritize tasks effectively

Danaco Solutions is a fresh produce supply chain management company. We specialize in business analytics, procurement, quality & food safety and risk management. Our clients include some of the largest and most respected restaurant companies in the world.

If you're interested in joining a company that is innovative, takes pride in doing what's right and has a relentless focus on the customer, Danaco could be the career that you have been looking for.

Primary Responsibilities:

As a Danaco Customer Service & Support Specialist, you will work closely with fresh produce suppliers and distributors to assure the accurate and ontime delivery of high quality products that consumers love, everyday.

• Process orders, resolve order issues and assure ontime and accurate deliveries
• Courteously and accurately respond to customer inquiries and concerns
• Manage internal system for handling customer inquiries and tracking support tickets through completion
• Skillfully gather and analyze information and develop alternative solutions to resolve issues
• Communicate crop challenges, promotions, supply changes, etc. to appropriate stakeholders
• Accurately update and maintain customer and supplier records
• Assist in special projects and/or additional duties as assigned

Qualifications:

• 35 years of experience in customer service or related field
• Strong phone etiquette, communication and presentation skills
• Conscientious, detailoriented and well organized
• Takes initiative and acts independently and responsibly to work through obstacles while also escalating issues when appropriate
• Proven to have a high degree of integrity and judgement
• Proficiency in data entry and navigating computer systems
• Intelletually curious
• Energetic, positive, displays initiative, eager to learn

Pay:
$55, $75,000.00 per year


Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work setting:

• Hybrid work

Work Location:
Hybrid remote in Highland Park, IL