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Lawrenceville

    Residential/Commercial Service Manager - Lawrenceville, United States - Total Water Treatment Systems Inc.

    Total Water Treatment Systems Inc.
    Total Water Treatment Systems Inc. Lawrenceville, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Culligan/Total Water Treatment Systems, Inc. is looking to immediately hire a Culligan Service Manager to oversee the Residential/Commercial Service Tech Team for our Lawrenceville, GA location.

    Total Water is an Employee Owned business providing excellent benefits including:

    • Employee Stock Ownership Plan
    • 401k
    • Health and dental insurance
    • Short and long term disability insurance
    • Life insurance
    • Paid holidays
    • Paid time off

    QUALIFICATIONS:

    • 5-7 years experience or 10-15 years related or equivalent experience in plumbing, water treatment or utility service industry
    • Strong communication, problem solving and organizational skills required
    • Experience with computers including Windows based programs including excel, outlook, etc.
    • Journeymen or Masters Plumber Restricted Appliance License preferred
    • Valid drivers license

    RESPONSIBILITIES:

    Household Service

    • Assist in scheduling and provide direct supervision of Culligan service technicians.
    • Control and minimize labor and repair expenses.
    • Provide leadership to accomplish the company goals and objectives.
    • Develops and oversees training for Culligan service technicians.
    • Provides on the job training for service technicians.
    • Provides direction, training, and support to customer service team regarding scheduling.
    • Performs commercial and household service as scheduled.
    • Performs household or commercial installation or supervision and assistance with installation.
    • Works on Culligan service/installation applications 50% or more of the work week.
    • Included in the on-call/after hour's rotation for Culligan customer service needs.

    Management

    • Developing and monitoring budget for Culligan service/installation responsibilities.
    • Provide leadership and training to accomplish the company goals and objectives.
    • Work with and assist with the company safety committee.
    • Maintain good working relationships with Insurance provider and serve as the point person for customer claims related to the Culligan service department.
    • Assist with sales and promotion of products as needed.
    • Works with customers to solve problems.
    • Works with customers on purchases of parts.
    • Conduct quarterly goal setting meetings with technicians using the Core Performance System (CPS).
    • Manages Household Service Technicians in an efficient manner.
    • Manage the Culligan warehouse areas of the facility in a clean and orderly manner.
    • Order and maintain an appropriate amount of new equipment and parts inventory to meet the needs of the Culligan customer base.
    • Responds to customers and fellow team members in a timely manner.
    • Responsible for the vehicle fleet and maintenance for the Culligan service positions.
    • Other duties as assigned.

    Total Water is a Equal Opportunity Employer: Minority, Female, Veteran, Disability

    Job Posted by ApplicantPro
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