About Benjamin Chan:
- Service delivery professional with over 25 years of experience.
- Proven ability to make a positive difference via teamwork, leadership, and strong work ethic.
- Passionate about integrating technical tools with business processes in order to streamline and gain efficiencies.
- Seeking new opportunity in service delivery that leverages my core skillset.
- Dual US/Canadian citizen.
Experience
Alberta Health Services – Calgary, AB (2011 – Present)
Senior Analyst – Enterprise Data Governance – Data & Analytics
- Records & Information Management
- SharePoint development and support
- InfoPath forms development and support
- Web application support
- Information Privacy & Compliance
- Metadata development and management
- Service Level Management
- Documentation standards management
- Process analysis and improvement
- Project Management
- Service Design and Implementation
- Customer Support
IBM – Atlanta, GA (1999 – 2010)
Business Lead (2008-2010)
- Managed all aspects of multi-million dollar annual budget ($4M) and decreased costs 10-15% annually.
- Provided operational management of all financial processes and revenue streams, including spending approval, purchasing, and funding for outside-vendor contracts.
- Supplied management with detailed financial metrics, forecasts, and analysis to facilitate decision-making.
- Served as focal point for organizational alignment of business and finance processes.
- Facilitated all applicable audit processes, including Sarbanes-Oxley and internal corporate audits.
- Negotiated and administered vendor contracts with Hewlett Packard and Compuware-Gomez; integrated vendor tools and services into overall internal IBM service offerings.
- Established SLAs and monitored vendor services for compliance, performed problem and change management.
- Administered Salesforce.com CRM system for entire department.
Team Lead (2004-2008)
- Led team of 8-10 project managers; managed workload distribution, escalations, etc.
- Provided 1-on-1 mentoring of team members as well as group training.
- Responsible for business architecture of all new service offerings; designed and documented all processes related to delivery of services, both in on-boarding and steady-state phases, provided training to team.
- Actively contributed to business strategy planning with upper-management and co-leads.
- Supervised all financial recovery audits and customer contract approvals.
- Provided framework for all project management processes within department.
- Managed all business process standardization and architecture.
- Managed vendor relationships with Mercury Interactive and Hewlett Packard.
- Led design and implementation of Salesforce.com CRM for use by project/account management team; provided training and support to all end users of CRM system. Defined and documented all applicable workflows.
Project Manager (2002-2004)
- Service delivery manager for multiple customers, including large commercial and multi-million dollar accounts.
- Managed new business engagements and service implementations.
- Initiated and led large-scale project to audit all customer accounts for accurate requirements and billing documentation, resulting in revenue increase of $700k annually.
- Led major project to re-design and standardize business and financial management processes across entire department, establishing said processes as steady-state business unit procedures.
Systems Management Integration Professional (1999-2002) *Contractor from 1999-2000
- Technical specialist in network application measurements and performance/availability analysis.
- Assisted with problem determination, analysis, and resolution testing / implementation.
Education
The University of Alberta - Edmonton, Canada (1992 - 1995)
- M.A. Program. Philosophy major, with specialization in Bioethics and Social-Political Theory
- Province of Alberta Graduate Scholarship awarded in 93/94
The University of Western Ontario - London, Canada (1988 - 1992)
- Political Science Major
- Bachelor of Arts Degree, 6/91; Diploma in Honors Standing, 6/92
Professionals in the same Technology / Internet sector as Benjamin Chan
Professionals from different sectors near Lawrenceville, Gwinnett
Other users who are called Benjamin
Jobs near Lawrenceville, Gwinnett
-
P&C Renewal Underwriter
Found in: Lensa US 4 C2 - 1 week ago
Jencap Atlanta, United StatesAt · Jencap Insurance Services · , · we are driven to develop innovative and customized business solutions · , offering ease of business with · broad · underwriting appetite, · all the while backed by our tenured and highly skilled support teams. · Combine that with produ ...
-
director, care delivery finance
Found in: MyJobHelper US C2 - 3 days ago
Kaiser Permanente , GA, United StatesRemote position. Must live in Georgia. · Job Summary: · This managing level employee is responsible for providing guidance on financial planning and analysis efforts, directing internal audit processes, ensuring proper development of budgets and forecasts, overseeing financial m ...
-
Food Prep Cook
Found in: Lensa US 4 C2 - 5 days ago
Big Dave's Downtown Atlanta, United States· We're looking for an enthusiastic food prep worker who can deliver outstanding results in the kitchen prepping meals for our chef/cook. Your main responsibilities will be to stock, prepare and measure condiments and slice and dice foods. You'll keep your workstation and equipm ...