Shaul Feld

ServiceNow CSA Master of Business Administration. Experienced in creating lean and efficient business operations through automation and technology. Seasoned in establishing national and international business relationships in highly regulated legal environments. Extensive track record in implementing automation and technological platforms, including remote healthcare operations. Proficient in resolving complex business problems in highly regulated fields in the commercial and federal spheres(FDA, DEA, OSHA, CMS, AHCA and more).

ServiceNow NextGen – CSA Certified 2022 – Present
•A combination of 5 ServiceNow instructor-led training classes, hands-on projects, and self-pacedtraining via NowLearning
•Developed a ServiceNow webportal; homepage, menu, widgets
•Gained in depth understanding of ITSM, Incident Management, Change Management, ProblemManagement, CMDB Management, Knowledge Management, Service Catalog and Service Portalmodules
•Worked on the creation and customization of workflows
•Created catalog items
•Customized with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI pages.
•Gained familiarity in using JavaScript and web services

Daluk IT 2018-Present
Founder
ServiceNow solutions for the federal and local government spheres.

American Health Rx 2021-2022
Senior Business Consultant
Prescription drug product development
Supply chain establishmentDSCSA (Drug Quality and Security Act) compliance
FDA registration
Wholesaler partner management
Component sourcing
Compliance
Compliance Manual Authoring

ServiceNow NextGen – CSA Certified 2022 
•A combination of 5 ServiceNow instructor-led training classes, hands-on projects, and self-pacedtraining via NowLearning
•Developed a ServiceNow webportal; homepage, menu, widgets
•Gained in depth understanding of ITSM, Incident Management, Change Management, ProblemManagement, CMDB Management, Knowledge Management, Service Catalog and Service Portalmodules
•Worked on the creation and customization of workflows
•Created catalog items
•Customized with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI pages.
•Gained familiarity in using JavaScript and web services