Rahmad Hawkins

With over a decade of experience in customer success, I have a proven record of driving revenue growth, maximizing retention, and elevating customer experiences across diverse industries. As the Chief Customer Officer at Musicify, a leading music streaming platform, I oversee the strategy and execution of customer success initiatives that align with the company's vision and goals. I hold certifications in project management, AI prompting essentials, and Lean Six Sigma, which enable me to optimize processes, prioritize KPIs, and collaborate effectively with cross-functional teams.

My passion for entertainment and my technical proficiency in various software and platforms set me apart from other customer success professionals. I have a history of captivating audiences and achieving high customer retention rates in the entertainment sector, where I bring my expertise in relationship management, problem-solving, and customer feedback management. I have received prestigious awards, such as 'Top 100 Strategists' (2022) and 'Customer Success Leader' (2022), and have managed support and escalations for over 9,600 franchises, ensuring seamless operations. My mission is to merge my entertainment expertise with a commitment to customer-centric excellence, and to empower my team to deliver outstanding results.

Accomplished professional with a strong background in customer-centric leadership, boasting a decade of experience in elevating client experiences, driving revenue growth, and maximizing retention. Skilled in cross-functional collaboration, KPI prioritization, and process enhancement, with a proven track record of implementing effective customer success initiatives. Holds certifications in project management, AI prompting essentials, and Lean Six Sigma, complemented by extensive technical proficiency in various software and platforms. An enthusiastic entertainer with a history of captivating audiences and achieving high customer retention rates. Recognized for influential leadership, teamwork, and delivering exceptional service, I am passionate about merging my entertainment expertise with a commitment to customer-centric excellence in a Chief Customer Officer role. 

Technical Project Manager 

Verifone, based in Alpharetta, GA, is a leading global provider of payment and commerce solutions specializing in secure electronic payment systems and services.

• Led projects ahead of schedule for prominent clients including, Boy Scouts of America, Sephora, Wegmans, and an innovative McDonald's pilot.
• Spearheaded multiple projects, consistently surpassing deadlines and exceeding client expectations.
• Demonstrated exceptional leadership and organizational skills in managing diverse project requirements and tight timelines.
• Oversaw end-to-end client projects, promoting collaboration among Sales, Systems Engineering, and Product Development teams.
• Achieved a track record of delivering successful projects ahead of schedule, enhancing the company's reputation and elevating client satisfaction.