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Santa Monica

    Guest Service Agent - Santa Monica, United States - Viceroy Hotel Group

    Viceroy Hotel Group
    Viceroy Hotel Group Santa Monica, United States

    6 days ago

    Default job background
    Full time
    Description

    Position Title: Front Desk Agent
    Department: Front Office

    The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests.

    General Responsibilities Include:

    Will require to work a few nights of graveyard shifts weekly

    Ensuring 100% satisfaction, throughout the arrival and departure experience

    Accuracy and accountability of payment verification

    Process of deposits

    Check cashing and exchange of currency

    Posting miscellaneous charges

    Execute all registration processes

    Execute all telecommunications processes inclusive but not limited to answering incoming calls

    Perform any other reasonable duties as required by the Director of Front Office, Assistant Front Office Manager or Front Desk Supervisor or.

    Skills/Knowledge Required:

    -Must possess a positive attitude
    -Must be energetic and outgoing
    -Must be service oriented
    -Must be a team player
    -Must be able to multi-task
    -Must possess excellent interpersonal, analytical, and organizational skills

    Physical Requirements:

    Must be able to lift up to 25 lbs.

    Must be able to bend, stoop, squat and stretch.

    Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

    Must be able to walk and stand for extended periods of time up to four (4) hours.

    Qualification Standards:

    Education: Must have a high school diploma or equivalent.

    Experience: Minimum two years' experience within Guest Reception or a similar position required, preferably a luxury hotel setting

    Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

    Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

    Le Meridien Delfina will consider qualified applicants, including those with criminal histories, in a manner consistent with local "Fair Chance" ordinances.

    EOE

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