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Bay Area Desktop Support Engineer/ Law Firm Help Desk Support - San Francisco, United States - Motion Recruitment
Description
Bay Area Desktop Support Engineer/ Law Firm Help Desk SupportSan Francisco, CA
Onsite
Contract
$35/hr - $50/hr
Desktop Support -San Francisco based with travel to Palo Alto
Summary:
The San Francisco office is looking for an experienced Desktop Support Engineer to support the Information Technology department. This is an international law firm of approximately 1,200 lawyers located in 13 offices in six countries.
If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you.
The ideal candidate will have a minimum of three years' experience to be a part of our Information Technology team.
The Desktop Support Engineer will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
This position will be located in SF and require you to travel to Palo Alto once a week at a minimum and as needed.
Responsibilities:
Field incoming help requests from end users via telephone and e-mail in a courteous manner
Ensure all requests from users are logged and escalation procedures are followed
Maintain problem status/resolution information in ticketing database
Ensure SLAs are met by reviewing the Help Desk inbox and tickets
Escalate issues and collaborate with the appropriate IT teams to find resolutions
Update Help Desk knowledge base with accurate and up-to-date information
Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
Troubleshoot Android and Apple iOS software issues
Maintain expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions
Work overtime as required
Perform other duties as assigned
Qualifications:
College degree required in a technology discipline (preferred)
Three years' of professional experience in supporting end user equipment in a high availability corporate or law firm environment
Must have excellent customer service skills, communication skills and be a team player
Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
Experience supporting mobile technologies iOS and Android
ADA Requirements:
Ability to sit at a desk most of the working day and walk short distances
Needs manual dexterity, speed and accuracy in handling office equipment
Ability to work efficiently and accurately in an atmosphere of frequent interruption
Ability to work in close proximity to other individuals
Ability to carry light objects, e.g., files, small objects and supplies a short distance
Must be able to lift, carry and move objects up to 15 lbs.
Employment Status
Non-Exempt
#LI-GA1
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women.
All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available.
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.Posted by:
Grace Allen
Specialization:
Technical Support
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