Rooms Control Manager - San Francisco, United States - Hotel Caza San Francisco

Hotel Caza San Francisco

Verified Company

San Francisco, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Compensation Type:

Yearly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.

gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Hotel Caza (
_formerly_ Holiday Inn Fisherman's Wharf) recently completed an expansive renovation - this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences.

Centrally located in historic Fisherman's Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street.

The property provides easy access to Embarcadero and North Beach's acclaimed dining and entertainment.

Overview:

The Rooms Control Manager is responsible for assisting of managing Guest Services, Reservations and supporting Sales in an attentive, courteous and efficient manner, and providing all external and internal guests/ customers with quality service while increasing revenue and establish a strong interdepartmental communication.

He/she is also responsible for participating in the weekly, monthly meetings and covering operational management shifts as needed.

Responsibilities:

Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Manage different aspects of the Central Reservation department and built the liaison to the property
Enter reservations into the computer according to standard operating procedures.
Communicate and work closely with the Sales Department concerning group bookings
Maintain accurate files and reports
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
Process travel agent checks, if required at property.
Be able to perform all duties of Guest Services Manager and assist at front desk as needed
Process advance deposit/balance sheet.
Research travel agent commissions.
Assist with ensuring all rates are loaded and inventory maintenance is correct.
Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
Maintain group pickup reports and communicate with Sales regarding upcoming groups cutoffs
Must be knowledgeable of all rates, room types, and hotel product.
Provide administrative support for the Sales & Revenue Management Team
Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Dir of Sales/ Revenue Managers to ensure optimal use by sales team
Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach
Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only)
Greet guests/airline/clients/employees when necessary.
Attend meetings/training as required by management.
Know meeting room setups and capabilities.
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
Create Group Room Resumes & provide information to all departments
Work with other F&B managers and keep them informed of F&B issues as they arise.
Participate in required M.O.D. program as scheduled

Qualifications:

Must have at least two years of Front Office Supervisor experience and/ or 2 years as Sales Coordinator and/or 3 years as Front Desk Agent in a Hotel environment
Previously Supervisor experience preferred
Must know Opera and be proficient in Microsoft Word, Excel, PowerPoint presentation
Knowledge in Salespro/ Delphi preferred
Ability to wor