- Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
- Ability to Multitask and work in a fast-paced environment.
- Use Listen First skills to build relationships with members, program participants and prospects.
- Make eye contact with members as much as possible when talking to them.
- Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
- Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
- Able to speak fluent Chinese.
- Present a welcoming and friendly demeanor when greeting and serving members and program participants
- Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
- Enforce YMCA safety and membership policies at all times
- Ability to work independently and to problem solve to serve our Y members
- Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
- Conduct prospective member tours, as needed.
- Take member and non-member phone calls per YMCA policies.
- Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
- Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
- Maintain an orderly and neat workspace during your shift and clean up when leaving.
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
- Attend all staff meetings and be able to work as a team player.
- Perform all other duties as assigned.
-
Contact Center Representative
4 weeks ago
Fortune 500 Boston, United StatesClient: Fortune 500 · Job Title: Contact Center Representative (Bilingual - Spanish) · Location: Boston, MA (Remote, only 1 day a month in office) · Duration: 07 Months (Extension Possible) · Schedule: Mon – Fri; 08:45 AM – 05:00 PM EST · Pay Rate: $19.51/hr on W2 · ...
-
Call Center Representative
1 day ago
Mass Bay Credit Union Boston, United StatesChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. · Primary Function: · Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or res ...
-
Medical Call Center Representative
16 hours ago
Fenway Health Boston, United StatesApply · Job Type · Full-time · Description · Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations fo ...
-
Contact Center Representative
3 weeks ago
Cynet Systems Boston, United StatesJob Description: · Pay Range: $14.42hr - $19.42hr · Responsibilities: ssist educators and prospective educators through the BRC process. · nswer questions about the status of the caller's BRC submission. · Enter updated information as requested. · Obtain accurate information f ...
-
Contact Center Representative
3 weeks ago
Cynet Systems Boston, United StatesJob Description: · Pay Range: $14.42hr - $19.42hr · Responsibilities: Assist educators and prospective educators through the BRC process. · Answer questions about the status of the caller s BRC submission. · Enter updated information as requested. · Obtain accurate informatio ...
-
Welcome Center Representative
1 week ago
Old Colony YMCA Boston, United StatesJob Description · The Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems. The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and perfor ...
-
Bilingual Spanish Contact Center Representative
3 weeks ago
BCforward Boston, United StatesBilingual Spanish Contact Center Representative · BCforward is currently seeking a highly motivated Bilingual Spanish Contact Center Representative- for an opportunity in Boston, MA 02109 · Position Title: Bilingual Spanish Contact Center Representative · Location: Boston, MA 02 ...
-
Call Center Customer Service Representative
6 days ago
Viking Cruises Boston, United StatesCall Center Customer Service Representative · **$43,000 a year** · Every great journey begins with a single call. Vikings growing Customer Service department seeks Travel Service Specialists to help current and prospective guests from our high-volume call center, centrally loca ...
-
Call Center Customer Service Representative
1 week ago
TEKsystems Boston, United StatesOur client is hiring for... · *Call Center Representative (2nd Shift and Overnight shift)* · *Description:* · Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics · Their job is to dete ...
-
Sigma Boston, United States737558 Bilingual Spanish Contact Center Representative, Boston, MA , 7 Months contract · Sigma, Inc is looking for a Bilingual Spanish Contact Center Representative to work remotely with our team located in Boston,MA. · This is with Commonwealth of MA and Department of Early E ...
-
Partners Healthcare System Boston, United StatesAbout Us · At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the ...
-
Partners Healthcare System Boston, United StatesOperator Customer Service Representative, Communications Center · At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, ...
-
Infojini Boston, United Statesis an agency focused on building a coordinated, comprehensive system of early education and care services. By providing and coordinating a range of services and assistance, Client will continuously improve the quality, affordability and accessibility of early education and care. ...
-
Partners Healthcare System Boston, United StatesOperator Customer Service Rep I, Per Diem Communications Center · At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, ...
-
Beth Israel Lahey Health Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Summary: Directs patient access to the practice ...
-
Call Center Customer Service Representative
3 weeks ago
TEKsystems Boston, United States*Description:* · Top Must Haves: · 1. Someone who's looking to learn, avid learner · 2. Competitive Edge · 3. Flexibility in schedule (10 hours of availability to be scheduled) · 4. Someone with positive attitude · 5. Good tenure*** · 6. Near perfect Attendance needed · C ...
-
Beth Israel Lahey Health Boston, United StatesJob Type: Per Diem · Time Type: Part time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per Diem · Scheduled Hours: · 0 · Work ...
-
NR Consulting Boston, United StatesJob title: Contact Center Representative · Location: Boston, MA, Remote, 1 day office in a month) · Pay : $19.00/hr · Duration - 6+ months · Shift: 8:45- 5:00 - M-F · Summary · Client focused on building a coordinated, comprehensive system of early education and care servic ...
-
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center.This role will be ...
-
Chief Technology Officer 28227
3 days ago
Stealth Boston, United StatesThe company is a leading technology company that operates in the ticketing industry. Our platform connects customers with event tickets across the globe, offering a vast selection of live entertainment options. We pride ourselves on our innovative solutions and commitment to prov ...
Welcome Center Representative - Boston, United States - YMCA of Greater Boston
Description
Welcome Center Representative - Chinatown (Wang)Department: Center Staff
Employment Type: Part Time
Location: Wang YMCA
Description
Position: Welcome Center Representative
Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.
Part-Time Hours Available: Evening hours
Expectations For All YMCA Staff:
Principle Duties: