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Call Center Customer Service Representative - Boston, United States - TEKsystems
Description
*Description:*
Top Must Haves:
1. Someone who's looking to learn, avid learner
2. Competitive Edge
3. Flexibility in schedule (10 hours of availability to be scheduled)
4. Someone with positive attitude
5. Good tenure***
6. Near perfect Attendance needed
Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to determine who's on call at a client, pull up contact info in database and triage the call to the appropriate contact. KPI's: 85% of calls within 30 seconds.
Since we are a 24/7 call center, we do not have set shifts. Instead, we have a window that allows us some flexibility when scheduling. For example, someone that is hired for a first shift must be available to work as early as 6:30am and as late as 6pm. They will not work 6:30am-6pm, but they will work between these hours. Schedules are made typically 3-4 weeks in advance, so they always know what they are working. All shifts require working every Saturday or Sunday. This is a requirement. We will send which weekday we are looking for and the shift when we reach out to you for assistance with recruiting. At this time, I want to focus on second shift, as we discussed, if you find anyone open to working Friday, Sat, Sun and Monday 2nd shift 4x10 we would be 100% open to that. We do not have an existing shift so this would be something specific we would create just for that candidate.
First Shift 3 openings Between 7am-6pm ( 2 -require working every Sunday and 1- Requires working every Saturday)Pay Depending on experience. If requesting higher pay, will need approval, must have relevant experience.
Swing Shift 1 opening Between 10am-9pm-Requires working every Sunday-Will have Saturday and another day off ( may not be together) - Pay Depending on experience. If requesting higher pay, will need approval, must have relevant experience.
Training is typically 10:30 -6:30 /7pm
No Free Parking- they encourage people not to drive
ATTENDANCE IS MANDATORY DURING TRAINING 2-3 WEEKS
IF YOU MISS TRAINING YOU WILL BE DROPPED FROM THE CLASS
*Skills:*
Customer service, Call center, Data entry, Inbound call, Customer support, Health care, Customer service call center, Insurance
*Top Skills Details:*
Customer service,Call center,Data entry,Inbound call
*Additional Skills & Qualifications:*
Reliable- On time
Good Call quality
Courteous
Bilingual is a plus- Spanish or Asian Dialects- Not necessary-bilingual calls go to interpreter service
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
