- Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
- Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.
- Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
- Understands the various "codes" and the procedures for their activation
- Responds to all telephone inquiries for patient information which may include handling confidential information.
- Responds to requests from staff regarding department on-call schedules.
- Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
- Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
- May be required to perform responsibilities at multiple locations based on need and situation.
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors.
- Other duties as assigned.
- High school diploma or equivalent.
- Able to type 35 wpm and knowledge of popular MS Windows software applications.
- Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
- Knowledge of medical terminology preferred.
- A combination of education and experience may be substituted for requirements.
- Capable of multi-tasking and toggling between multiple screens and software solutions.
- Good interpersonal and telephone skills.
- Ability to thrive in a fast-paced healthcare environment.
- Able to work independently and be highly motivated.
- Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.
- Laadership Responsibility: No direct reports; may provide guidance to less seasoned and new staff
- Fiscal Responsibility: Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
- Busy call center environment with close-set cubicles
- This position is hybrid and requires local travel to MGB sites
- Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
- Normal office working conditions. The noise level in the work environment is quiet to moderate.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision and depth perception.
-
National Mentor Holdings, Inc. Boston, United StatesMENTOR Adult Day Health, a member of the Sevita family, provides day programs for elders with complex medical or rehabilitative needs. This allows seniors to obtain quality healthcare while remaining active and involved in the community and continuin Caregiver, Driver, Healthcare ...
-
Travel Nurse RN
6 days ago
LanceSoft Boston, MA, United StatesLanceSoft is seeking a travel nurse RN Neuro ICU for a travel nursing job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Neuro ICU · Discipline: RN · Start Date: 06/24/2024 · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, days, nights · Employm ...
-
Dermatology Nurse Practitioner
2 weeks ago
Dermatologic Surgery Centers of Greater Boston Boston, MA, United StatesThe Dermatologic Surgery Centers of Greater Boston deliver high-quality patient care. Dr. Kovacs currently performs Mohs micrographic surgery, reconstructive surgery and excisions and specializes in the diagnosis and treatment of basal cell carcinoma, squamous cell carcinoma and ...
-
Travel Nurse RN
1 week ago
TalentBurst, Inc Boston, MA, United StatesTalentBurst, Inc is seeking a travel nurse RN Neuro ICU for a travel nursing job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Neuro ICU · Discipline: RN · Start Date: 06/17/2024 · Duration: 12 weeks · 36 hours per week · Shift: 12 hours · Employment Typ ...
-
Travel Surgical Technologist
2 weeks ago
Aureus Medical Group - Nursing Boston, MA, United StatesAureus Medical Group - Nursing is seeking a travel Surgical Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 15 weeks · 36 hours per ...
-
Pain Medicine Physician
2 weeks ago
Fusion Business Solutions (P) Limited (FBSPL) Boston, United StatesJob Title: Interventional Pain Management Physician (Per-diem) · Location: Dorchester, MA · Job Type: Per-diem 1 day per week · Do you have a passion for helping chronic pain patients find relief and a desire for a flexible, long-term work schedule? · We are seeking a highly skil ...
-
Travel LPN
6 days ago
LanceSoft Boston, United StatesJob Description · LanceSoft is seeking a LPN / LVN Clinic for a travel job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: Clinic · Discipline: LPN / LVN · Start Date: 06/10/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Typ ...
-
Travel Nuclear Medicine Technologist
1 week ago
Cross Country Allied Boston, MA, United StatesCross Country Allied is seeking a travel Nuclear Medicine Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Nuclear Medicine Technologist · Discipline: Allied Health Professional · Start Date: 07/01/2024 · Duration: 26 weeks · 4 ...
-
Travel Surgical Technologist
1 week ago
Cross Country Nurses Boston, MA, United StatesCross Country Nurses is seeking a travel Surgical Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shi ...
-
Travel Registered Respiratory Therapist
1 week ago
Cross Country Allied Boston, MA, United StatesCross Country Allied is seeking a travel Registered Respiratory Therapist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Registered Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 06/02/2024 · Duration: 13 wee ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Boston, MA, United StatesAureus Medical Group - Nursing is seeking a travel nurse RN Med Surg for a travel nursing job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Med Surg · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours, nights · ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Boston, MA, United StatesAureus Medical Group - Nursing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Labor and Delivery · Discipline: RN · Start Date: ASAP · Duration: 16 weeks · 36 hours per week · Shift: ...
-
Travel Nurse RN
1 week ago
Aureus Medical Group - Nursing Boston, MA, United StatesAureus Medical Group - Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Boston, Massachusetts. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 16 weeks · 36 hours per ...
-
Travel LPN
1 day ago
LanceSoft Boston, United StatesJob Description · LanceSoft is seeking a LPN / LVN Clinic for a travel job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: Clinic · Discipline: LPN / LVN · Start Date: 06/16/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Typ ...
-
Travel LPN
6 days ago
LanceSoft Boston, United StatesJob Description · LanceSoft is seeking a LPN / LVN Clinic for a travel job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: Clinic · Discipline: LPN / LVN · Start Date: 06/17/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Typ ...
-
Travel LPN
6 days ago
LanceSoft Boston, MA, United StatesLanceSoft is seeking a LPN / LVN Clinic for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Clinic · Discipline: LPN / LVN · Start Date: 06/10/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: Travel · 1+ ...
-
Travel Interventional Radiology Technologist
3 days ago
LanceSoft Boston, MA, United StatesLanceSoft is seeking a travel Interventional Radiology Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Start Date: 06/24/2024 · Duration: 13 week ...
-
Travel LPN
2 days ago
LanceSoft Boston, MA, United StatesLanceSoft is seeking a LPN / LVN Clinic for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Clinic · Discipline: LPN / LVN · Start Date: 06/16/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 hours, days · Employment Type: Travel · 1+ ...
-
Travel Nurse RN
1 week ago
Titan Nurse Staffing Boston, MA, United StatesTitan Nurse Staffing is seeking a travel nurse RN Gastroenterology for a travel nursing job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Gastroenterology · Discipline: RN · Start Date: 05/27/2024 · Duration: 13 weeks · 40 hours per week · Shift: 10 hour ...
-
Locum Tenens CRNA
1 week ago
Caliber Healthcare Solutions Boston, MA, United StatesCaliber Healthcare Solutions is seeking a CRNA Anesthesia for a locum tenens job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Anesthesia · Discipline: CRNA · Start Date: 06/03/2024 · Duration: 13 weeks · 40 hours per week · Shift: 12 hours · Employment ...
Operator Customer Service Representative, Communications Center Days - Boston, United States - Partners Healthcare System
Description
Operator Customer Service Representative, Communications Center
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.
Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey.
The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
Principal Duties and Responsibilities:
The Operator provides services to a 24x7 call center.
The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls.
The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.
Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications:
Skills/Abilities/Competencies:
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.