- Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology.
- Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.
- Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
- Understands the various "codes" and the procedures for their activation
- Responds to all telephone inquiries for patient information which may include handling confidential information.
- Responds to requests from staff regarding department on-call schedules.
- Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
- Escalates unusual or difficult problems with callers, telephones, pagers or answering services to the Supervisor.
- May be required to perform responsibilities at multiple locations based on need and situation.
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors.
- Other duties as assigned.
- High school diploma or equivalent.
- Able to type 35 wpm and knowledge of popular MS Windows software applications.
- Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
- Knowledge of medical terminology preferred.
- A combination of education and experience may be substituted for requirements.
- Capable of multi-tasking and toggling between multiple screens and software solutions.
- Good interpersonal and telephone skills.
- Ability to thrive in a fast-paced healthcare environment.
- Able to work independently and be highly motivated.
- Excellent spelling and grammar skills. Must have strong comprehension skills, including reading, writing, Speaking very clearly and concisely
-
Per diem
2 days ago
Children's Hospital Boston Boston, United States74297BRJob Posting Title:Per diem - SonographerDepartment:RadiologyAutoReqId:74297BRStatus:Part-TimeStandard Hours per Week:10 Job Posting Category:RadiologyJob Posting Description:The Sonographer is responsible for the following: · Performs routine ultrasound examinations as pre ...
-
Per Diem
1 week ago
Children's Hospital Boston Boston, United States73840BRJob Posting Title:Per Diem - Sr MRI TechnologistDepartment:RadiologyAutoReqId:73840BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:RadiologyJob Posting Description:The MRI Technologist is responsible for the following: · Performs the more complex MRI proce ...
-
Per Diem
1 week ago
Children's Hospital Boston Boston, United States75524BRJob Posting Title:Per Diem - Clinical Assistant, Waltham Inpatient UnitDepartment:OSW-WalthamAutoReqId:75524BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:Nursing SupportJob Posting Description:The Per Diem Clinical Assistant will be responsible for: · Sc ...
-
Per Diem
1 week ago
New England Board of Higher Education Boston, United StatesLocation Expand Show Other Jobs Job Saved Save Job Per Diem - Cook Boston Children's Hospital Details **Posted:** 30-Jan-22 · **Location:** Boston, Massachusetts · **Type:** Full-time · **Salary:** Open · **Categories:** · Administrative/Support Staff/Administrative **Intern ...
-
Per diem
1 week ago
Boston Childrens Hospital Boston, United StatesJob Posting Description · The Sonographer is responsible for the following:Performs routine ultrasound examinations as prescribed by a physician. · Reviews and evaluates requisitions for ultrasound imaging procedures, abstracting data from patient charts and determining appropria ...
-
Per Diem
3 weeks ago
Children's Hospital Boston Boston, United States75525BRJob Posting Title:Per Diem - Dental HygienistDepartment:Dental ServicesAutoReqId:75525BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:ClinicalJob Posting Description:The Dental Hygienist is responsible for the following: · Performs standard dental hygiene ...
-
Per diem
2 weeks ago
Children's Hospital Boston Boston, United States74071BRJob Posting Title:Per diem - MRI TechnologistDepartment:RadiologyAutoReqId:74071BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:RadiologyJob Posting Description:The per diem MRI Technologist is responsible for the following: · Performs routine procedures i ...
-
Barista - Per Diem
1 week ago
Brigham and Women's Faulkner Hospital Boston, United StatesSchedule: Per diem. Monday - Friday typical shifts are between 6:00 am - 5:30 pm · Position includes: · * Making coffee, espresso, and other specialty Starbucks beverages · * Cashiering · * Cleaning tables and counters · * Assisting customers · * Restocking workstations · * Openi ...
-
Cashier, Per Diem
1 week ago
Beth Israel Lahey Health Boston, United States**Job Type:** Per Diem · **Time Type:** Part time · **Work Shift:** Rotating (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · **Job Type:** · Per D ...
-
Cook Per Diem
1 week ago
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per Diem · Scheduled Hours: · 0 · Work Shift: · Day (United States of America) · Job Description: · Job Summary: The Cook produces food products, ...
-
Cook Per Diem
3 weeks ago
Beth Israel Lahey Health Boston, United StatesJob Type: Per Diem · Time Type: Part time · Work Shift: Night (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per Diem · Scheduled Hours: · 0 · Wo ...
-
Physician - Per Diem
1 week ago
EHE Boston, United StatesWho we are: · EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an unparalleled, personalized medical ...
-
TRANSPORTER Per Diem
2 days ago
Beth Israel Lahey Health Boston, United States**Job Type:** Per Diem · **Time Type:** Part time · **Work Shift:** Day (United States of America) · **FLSA Status:** Non-Exempt · **When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.** · **Job Type:** · Per Diem ...
-
Cook- Per Diem
3 weeks ago
Brigham and Women's Faulkner Hospital Boston, United StatesPer diem. Flexible hours. · Under the general supervision of the Executive Chef and Food Service Supervisor, the Cook performs a wide variety of duties relative to the handling, preparation, presentation, and service of food for consumption by patients, staff, visitors, and the c ...
-
Transporter - Per Diem
1 week ago
Boston Medical Center Boston, United StatesPOSITION SUMMARY: · Under the direction of the PFM/Transport Supervisor or the Director of Transport Services, performs a variety of duties on both the Menino and East Newton Campus, including transporting patient, medical equipment, and specimens to and from areas within the ho ...
-
Audiologist - Per Diem
2 weeks ago
Mass. Eye and Ear Boston, United StatesIndependently performs comprehensive professional audiologic services for the diagnosis and rehabilitation of hearing loss and diseases of the head and neck. Provides comprehensive audio logic services by performing. - diagnostic evoked response audiometry - hearing aid evaluatio ...
-
Per Diem Chaplain
4 days ago
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Summary: A chaplain provides non-judgmental spiritual care to BIDMC patients, families, and staff regardless of faith tradition. Chaplains are responsible for: ...
-
WIC Nutritionist Per Diem
1 week ago
Harbor Health Services, Inc. Boston, United StatesHarbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harb ...
-
Staff Chaplain, Per Diem
1 week ago
Mass General Brigham Boston, United StatesAssessment: The chaplain gathers and evaluates relevant data pertinent to the situation and/or bio-psycho-social-spiritual/religious health of the patient and/or family member. Delivery of Care: The chaplain develops and implements a plan of care to Chaplain, Staff, Per Diem, Pra ...
-
Radiology Technician, Per Diem
1 week ago
Mass Eye and Ear Boston, United StatesPer Diem hours; Availability for Thursday / Friday Days · Capable of performing all diagnostic radiology procedures accurately, completely and efficiently based on established department guidelines and protocols. Special emphasis is placed on (but not limited to) the head and nec ...
Operator Representative Communications Center Per Diem - Boston, United States - Partners Healthcare System
Description
About Us
At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees.
Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.
We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey.
The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.
The Opportunity
Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
Principal Duties and Responsibilities:
The Operator provides services to a 24x7 call center.
The Operator receives and manages several types of incoming calls including calls to the main hospital number, calls for patient information, pages, code calls and answering service calls.
The ideal candidate is able to move easily between calls, treating every caller as a welcome guest.medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.
Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Qualifications:
Skills/Abilities/Competencies:
