-
Call Center Representative
5 days ago
Mass Bay Credit Union Boston, United StatesChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. · Primary Function: · Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or res ...
-
Medical Call Center Representative
5 days ago
Fenway Health Boston, United StatesApply · Job Type · Full-time · Description · Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations fo ...
-
Call Center Customer Service Representative
1 week ago
TEKsystems Boston, United StatesOur client is hiring for... · *Call Center Representative (2nd Shift and Overnight shift)* · *Description:* · Customer Service Reps are taking 200 calls a day from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics · Their job is to dete ...
-
Call Center Customer Service Representative
1 week ago
Viking Cruises Boston, United StatesCall Center Customer Service Representative · **$43,000 a year** · Every great journey begins with a single call. Vikings growing Customer Service department seeks Travel Service Specialists to help current and prospective guests from our high-volume call center, centrally loca ...
-
Partners Healthcare System Boston, United StatesAbout Us · At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the ...
-
Bilingual Spanish Contact Center Representative
2 weeks ago
Infojini Boston, United Statesis an agency focused on building a coordinated, comprehensive system of early education and care services. By providing and coordinating a range of services and assistance, Client will continuously improve the quality, affordability and accessibility of early education and care. ...
-
Partners Healthcare System Boston, United StatesOperator Customer Service Rep I, Per Diem Communications Center · At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, ...
-
Beth Israel Lahey Health Boston, United StatesJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Summary: Directs patient access to the practice ...
-
Call Center Customer Service Representative
3 weeks ago
TEKsystems Boston, United States*Description:* · Top Must Haves: · 1. Someone who's looking to learn, avid learner · 2. Competitive Edge · 3. Flexibility in schedule (10 hours of availability to be scheduled) · 4. Someone with positive attitude · 5. Good tenure*** · 6. Near perfect Attendance needed · C ...
-
Beth Israel Lahey Health Boston, United StatesJob Type: Per Diem · Time Type: Part time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per Diem · Scheduled Hours: · 0 · Work ...
-
Beth Israel Lahey Health Boston, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center.This role will be ...
-
Regional Sales Manager
3 days ago
Nutramaxlabs Laboratories Boston, United StatesSummary of the Position: The Regional Sales Manager is responsible for calling on distributor representatives and Veterinarians with complete information pertaining to Nutramax veterinary products in a manner that will ensure the appropriate recommendation and use of the product ...
-
Chief Technology Officer 28227
1 week ago
Stealth Boston, United StatesThe company is a leading technology company that operates in the ticketing industry. Our platform connects customers with event tickets across the globe, offering a vast selection of live entertainment options. We pride ourselves on our innovative solutions and commitment to prov ...
-
Director of Sales
4 days ago
Avant-garde Health Boston, United StatesAbout Avant-garde Health · We enable ambulatory surgery centers, hospitals and physicians to understand and improve the profitability and quality of their surgical care. We are a mission-driven business that grows out of the value-based health care research led by Michael Porter ...
-
Fitness Personal Training Specialist
4 weeks ago
Seaport Hotel Boston, United StatesScope of Position · The Fitness and Personal Training Specialist with a Nationally accredited personal training certification will be a key contributor to the success of the Health Club. The position will be responsible for both our fitness and membership departments. As a Wave H ...
-
Senior Business Development Manager
2 days ago
imec Boston, United StatesSenior Business Development Manager · Developing 's business to provide access to advanced ASIC foundry technologies to Small and Medium Businesses (SMBs) and to larger companies in North America. · What you will do · The IC-link division of imec is responsible for providing acce ...
-
Project Process Engineer
1 week ago
DPS Group Global Boston, United StatesSummary · DPS is looking for a talented and experienced Process Engineer. The suitable Candidate will work to provide process engineering service support and coordinate various engineering activities with outside groups (e.g. Manufacturing, Facilities, Validation, Quality). DPS i ...
-
Research Project Coordinator
2 days ago
Boston VA Research Institute, Inc. (BVARI) Boston, United StatesProject Coordinator · A Boston-based research group is building a team to enroll patients in a tissue banking initiative and to process and ship specimens for proteogenomic analysis. The Research Coordinator position offers a wide variety of challenging and exciting opportunitie ...
-
QC Analytical Investigator
1 week ago
DPS Group Global Boston, United StatesADPS is looking for a talented and experienced QC Analytical Investigator to support leading and owning analytical investigations, including phase I laboratory investigations, phase 2 manufacturing investigations, and phase 2 extended laboratory investigations. The scope of work ...
-
CQV Engineer
6 days ago
DPS Group Global Boston, United StatesSummary · Arcadis DPS Group Global is seeking a highly skilled CQV Engineer with specialized expertise in qualifying filling line isolators for biotech and pharmaceutical applications. The ideal candidate will play a key role in ensuring the reliability, efficiency, and complianc ...
Welcome Center Representative - Boston, United States - Old Colony YMCA
Description
Job Description
The
Welcome Center Representative is responsible for operating, maintaining and improving Welcome Center services and systems.
The position serves members and guests, maintains member service control, answers the telephone, answers members' questions and performs various clerical duties.
The Representative ensures that the Welcome Center functions at maximum efficiency and courtesy to fully support the customer service objectives of the Old Colony Y: program participation growth, increased program participants as OCY volunteers and contributors, high staff and member satisfaction, and retention of members.
JOB FUNCTION:
1. Program/Department Responsibilities
Service Skills:
a. Follow the staff dress code for position.
b. Greet members and guests.
c. Show interest in their concerns
d. Know members' names and use them in their presence.
e. Ask "satisfaction questions" about program and service.
f. Listen to suggestions and respond promptly.
g. Address complaints/concerns immediately.
h. Provide information on facility, services and programs.
i.
Enter data into the OCY computer system including membership, program, trips, events and miscellaneous sales correctly and in a timely manner.
j. Serve as a liaison between members and program supervisors.k. Answer telephones.
l. Be alert to safety factors and potential hazards.
m.
Look for ways to improve performance.
Relationship Skills:
a. Make members feel comfortable and at ease.
b. Be open, friendly and approachable to members.
c. Initiate interaction with and between members.
d. Ask about family, job, hobbies, get to know them personally.
e
Ask about the goals:
progress and satisfaction.
f. Introduce members to other members and staff.
g. Invite members to participate in programs.
Member Involvement Skills:
a. Be knowledgeable about program areas and share information with members.
b. Be knowledgeable about the OCY, its programs and policies.
c. Encourage participation in facility and program orientations.
d. Be informed and up-to-date on latest developments in your field.
e. Acquaint members with other OCY programs and benefits.
f. Recommend participation in a variety of programs.
g. Be able to articulate the OCY's mission, value and benefits.
2.
Supervision of Personnel – None
3.
Fiscal Responsibility
Receipt money transactions and program enrollments.
Responsible for closing at end of shift, including reconciliation.
4.
Facility/Housekeeping Responsibility
Responsible for a neat, clean and organized front desk area.
5.
Interdivisional/Community/Volunteer Responsibility
Ask members to contribute to Annual Campaign.
Be informed about volunteer opportunities and be able to articulate the role and importance of volunteer
Requirements
Education/Experience/Physical Requirements
1) Must complete required trainings in a timely manner determined by the manager.
2) Must be proficient with computers, including personal computer applications such as database and word processing.
3)
Enjoy, be skilled at and understand the importance of building relationships with people:
members, staff, volunteers, donors, community leaders.
4) High degree of accuracy.
5) Multi-task oriented, flexible takes initiative.
6) Effective communication and organizational skills.
7) Minimum 18 years of age.
8) High School diploma or equivalent.
9) Past customer service experience.
10) CPR/AED certified within 90 days of employment. Must keep certification current.
11) Ability to lift and carry at least 30 pounds.
12) If Representative must lift and carry more than 30 pounds, they must ask for assistance from another staff member.
13) May be required to stand for extended periods of time while demonstrating physical stamina and agility.
&v=024){kind=logo}