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    Customer Service Representative - Fall River, United States - Penray

    Penray
    Penray Fall River, United States

    3 weeks ago

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    Description

    ** Customer Service Representative (CSR)**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO002911 Showing 1 location **Job Details**

    **Description**

    PLZ Aeroscience is the North American leader in specialty aerosol and liquid product manufacturing. The PLZ family of companies specializes in the development, manufacturing, packaging, and distribution of a comprehensive line of contract fill, branded and private-label products. We formulate, blend, fill and package more than 2,500 branded and private label products including , , , , , , and for home and industrial use.

    We are hiring a **Customer Service Representative (CSR)** to provide excellent customer service to both customers and sales representatives. Engages to perform relationship management, escalation support and conflict resolution. Manages inquiries and escalations in a manner that meets or exceeds expectations and drives a dynamic customer experience. Proactively identifies opportunities and executes and implements solution that will benefit PLZ and our customers.

    Supports Order Management processes and activities for PLZ.

    Must be able to resolve significant business challenges using independent judgement while balancing the customers request and PLZs values.

    Heavy telephone and e-mail contact with customers and sales representatives concerning orders, shipments and pricing.

    Manage assigned key accounts.

    Order entry of new orders as well as revisions to orders.

    Process customer returns, credit requests and documentation of customer complaints.

    Order Management discipline ensures orders are reviewed daily and proper action is taken to resolve issues.

    Respond to order inquiries in a timely manner and if delayed, update the customer and/or sales team appropriately.

    Maintain a calm and pleasant demeanor at all times.

    Communicate with internal partners to expedite orders.

    Achieve and maintain in-depth working knowledge of product uses and functions.

    Has a proven track record and possesses a strong understanding of the manufacturing supply chain and contract manufacturing processes.

    Assist with special projects when necessary.

    Qualifications:

    Minimum of two years of customer service or related experience, preferably in a manufacturing environment.

    Must have a high school diploma or GED equivalent and AA degree or equivalent.

    SAP experience highly preferred

    SharePoint, Smartsheet experience preferred.

    Proficiency in Windows, Excel, Outlook and other MS Office applications.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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