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Cedar Park

    Patient Services Coordinator - Cedar Park, United States - Arc

    Arc
    Arc Cedar Park, United States

    3 weeks ago

    Default job background
    Description
    ABOUT AUSTIN REGIONAL CLINIC:

    Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years We are one of central Texas largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit

    PURPOSE

    Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

    ESSENTIAL FUNCTIONS
    • Books appointments utilizing computer systemWhen booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
    • Greets patients and arrives them on computer system.
    • Verifies insurance eligibility by using online resources, Medifax, etc.
    • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
    • Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
    • Prints face sheets, receipts, and other documents as needed.
    • Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
    • Confirms in advance patient appointments.
    • Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
    • Verifies Workers Compensation claims, ensures that paperwork is complete, and performs follow-up.
    • Assists patients with setting up payment plans.
    • Issues receipts for payment.
    • Books follow-up appointments.
    • Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
    • Regular and dependable attendance.
    • Follows the core competencies set forth by the Company, which are available for review on CMSweb.
    • Works holiday shift(s) as required by Company policy.
    OTHER DUTIES AND RESPONSIBILITIES
    • May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
    • Creates master deposit as directed.
    • Responsible for handling the sort/distribute of Rightfax documents.
    • Processing onsite release of information requests.
    • Priority on-sight sorting, scanning, numbering loose papers
    • Runs wait list report and distributes as directed.
    • Performs other duties as assigned.
    QUALIFICATIONS

    Education and Experience

    Required: High school diploma or GED. Experience using a PC in a Windows environment.

    Preferred: Experience working in a medical setting.

    Knowledge, Skills and Abilities
    • Knowledge of medical insurance.
    • Excellent customer service skills.
    • Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
    • Excellent interpersonal & problem solving skills.
    • Ability to work in a team environment.
    • Ability to manage competing priorities.
    • Ability to engage others, listen and adapt response to meet others needs.
    • Ability to align own actions with those of other team members committed to common goals.
    • Excellent verbal and written communication skills.
    • Ability to perform job duties in a professional manner at all times.
    • Ability to understand, recall, and communicate, factual information.
    • Ability to understand, recall, and apply oral and/or written instructions or other information.
    • Ability to organize thoughts and ideas into understandable terminology.
    • Ability to apply common sense in performing job.
    Work Schedule: On an as needed basis (PRN) Monday-Friday 8am-5pm. Minimum of 20 hours a week.
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