Service Coordinator - Austin, United States - BlueBolt Technology Management
BlueBolt Technology Management
Austin, United States
Verified Company
3 weeks ago
Description
About Us:
We are a leading Managed Services Provider (MSP) dedicated to delivering exceptional IT support and solutions to small to mid-sized companies.
Job Summary:
Important:
Key Responsibilities:
- Receive, prioritize, and assign service requests to the appropriate technical support staff.
- Monitor and manage the status of open tickets to ensure timely resolution.
- Communicate with clients to gather detailed information about their technical issues.
- Schedule and coordinate onsite and remote support appointments.
- Maintain accurate records of service requests, actions taken, and client interactions.
- Assist in the development and implementation of service delivery processes and procedures.
- Provide exceptional customer service and maintain positive client relationships.
- Collaborate with the technical support team to ensure efficient and effective service delivery.
- Perform followup calls to clients to ensure satisfaction with the resolution of their issues.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
- Previous experience in a dispatcher or coordinator role, preferably within an MSP or IT services environment.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Proficient in using ticketing systems and dispatching software. Connectwise Manage or HaloPSA a plus.
- Strong organizational and problemsolving skills with attention to detail.
- Customerfocused attitude with a commitment to providing highquality service.
- Ability to work independently and as part of a team.
- Basic understanding of IT support and managed services operations is a plus.
Pay:
From $24.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- On call
- Weekends as needed
Experience:
- Dispatching: 3 years (required)
Ability to Commute:
- Austin, TX required)
Work Location:
In person