Service Loaner Coordinator - Austin, United States - Mercedes-Benz of Austin

Description

Loaner Counter possesses excellent guest service and communication skills, a positive attitude, and a professional appearance and demeanor. Our team members are service-oriented, guest-centered, and focused on safety.


Essential Job Functions include but are not limited to:

• Meet grooming standards; proper uniform attire
• Meet proper grooming standards; proper uniform attire and hair must be kept clean and groomed in a businesslike style to promote a favorable impression and a businesslike appearance at all times.
• Knowledge of the city streets and how to use GPS
• Knowledge of hands free devices
• Offer friendly and knowledgeable assistance
• Greet each guest and provide help with getting in and out of loaner vehicles
• Ensure guest loyalty by providing excellent guest service and responding immediately to guest concerns
• Practice safe driving skills
• Report all incidents immediately to supervisor
• Adherence to corporate policies and procedures
• Able to cope with the physical demands of the job
• Team player
• Ability to multitask and manage time
• Able to work without supervision
• Hands on position, working face to face with guest and other teammates

Qualifications:

• Pass a drug test
• Can not have any DWI charges
• Must pass a criminal background check
• Provide a 3 year driving record
• High school diploma or equivalent
• Guest service experience is a plus
• Demonstrate a professional appearance and demeanor
• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered

Duties Include but not limited to:

• Open/close loaner desk duties
• Verify all keys and loaners are accountable throughout the day
• Stage loaners for guest or for next shift
• Fuel and/or charge loaners and guests cars as needed
• Perform final drives on new or preowned cars
• Verify car is safe, no outstands issues and is ready to be sold

Hours:

• Flexible hours shifts available Monday through Friday 6:456:30 and Saturday 7:306:30
• Parttime and fulltime opportunities

Compensation:

• Starting at $20 per hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.


Core Values:


Transformational Not Transactional - Be Transformational**•We do what we say we're going to do

• We encourage and support each other
• We're committed to continuous growth

Benefits
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.


All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 14 Paid Time Off Vacation Days/Year (60 days 3 years)
• 19 Paid Time Off Vacation Days/Year years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday

• Employer Paid Lunches/Dinners

• Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

- $200 Donation to Charity of Your Choice with Approval
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We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients_


Pay:
From $20.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Onthejob training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Work Location:
In person