Scheduling Coordinator: Service - Austin, United States - Continental Auto Group

Continental Auto Group
Continental Auto Group
Verified Company
Austin, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting We are a locally-owned, family-operated company with locations in North/Central Austin.

Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

This position offices out of Austin, TX, however our team enjoys working from home perks as well. After thorough training, enjoy in-office, remote, or hybrid (remote/office) work
for employees living in the state of Texas.
Check out our Transformational Not Transactional Culture #TNT


Responsibilities/Competencies include but are not limited to:

  • Genuine desire to create a world-class experience for customers/co-workers
  • Desire and ability to work autonomously (4 T's: Task, Time, Technique, and Team)
  • Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
  • Complete required outbound calls daily (missed appointments, recalls, customer lists)
  • Achieve and maintain Honda certification
  • Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)
Do you possess the personal qualities listed? If so, then you might be just who we're looking for


Skills:


  • Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
  • Moderate understanding of web browser functions
  • Must be able to type at 45+ WPM (no looking at your hands as you type)
  • Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
  • Fully written and spoken bilingual a PLUS
  • Prior relevant handson experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus
  • Must have held a valid driver's license for at least 1 year
  • Must be at least 18 years of age to be considered

Schedule:


  • Multiple shifts available between hours of operation: Mon-Sat 7am8pm.
  • Coordinators can expect a permanent but flexible schedule, with 2 days off a week, ability to work 1 weekend day.
  • This is a fulltime position. We're extremely accommodating in granting our employees days off when advance notice is given.
  • Note: After completing the first 90 days inoffice, enjoy hybrid or remote work.

What to Expect:


  • We believe in selfdevelopment, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.

Compensation:


  • Starting at $22 per hour
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.


Core Values:


_ Transformational Not Transactional - Be Transformational_

  • We do what we say we're going to do
  • We encourage and support each other
  • We're committed to continuous growth
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.


All Continental Automotive Group Full-Time Employees Receive:

  • Employer Paid Dental Insurance
  • Employer Paid Life Insurance
  • Employer Paid Medical Insurance
  • Employer Paid Health Savings Account Contribution
  • Employer Paid Wellness Clinic
  • Employer Paid Flu Vaccinations Every Fall
  • Employer Percentage Matching for 401k
  • Employer Paid Parental Leave
  • Employer Paid Employee Assistance Program
  • 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
  • 14 Paid Time Off Vacation Days/Year (60 days 3 years)
  • 19 Paid Time Off Vacation Days/Year years)
  • 24 Paid Time Off Vacation Days/Year (7+ years)
  • Annual Christmas Bonus Based on Tenure
  • Annual Christmas Party
  • Annual Employee Appreciation Dinner
  • Employee Vehicle Purchase Program
  • Employee Discounts on Collision Repair, Parts, and Service
  • Bi-Weekly Pay Periods, Paid on Fridays
  • Holidays: Thanksgiving, Christmas & New Years
  • Employer Paid Lunches Every Saturday


  • Employer Paid Lunches/Dinners

  • Special Occasions (Blood Drives, Birthdays, Awards, etc.)
  • Access to In-House Insurance Agency
  • Access to In-House Marketing Agency
  • Voluntary Life Term and Whole Insurance
  • Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
- $200 Donation to Charity of Your Choice with Approval

**_ We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients_
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