Service Coordinator - Austin, United States - Comfort Systems USA Central Texas

Comfort Systems USA Central Texas

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Service Coordinator / Dispatcher

We are looking for a coordinator/dispatcher with industry experience that thrives working independently while being part of a super-team This person will be valued not only as the coordination wizard that they are but also as the amazing human being they are.

Your customer-first attitude will be the reason we continue to succeed, and our positive culture will be the reason why you love your career.

Come meet us

Qualifications:

Previous HVAC, Plumbing, and Electrical Customer Service experience
Resultorientated mindset
Be organized and have ability to work in fastpaced environment.
Retain/remember details given by technicians, managers, customers, and coworkers.
Be flexible without compromising goals.
Ability to adapt as continuous improvement initiatives move forward.
Work independently within the Team.
Willingness to learn.
Be a part of the solution when you uncover a problem.
Be analytical but decisive.
Be logical but gauge your gut instincts.
Positive outlook & helpful by nature.

Responsibilities:

Proactive Customer Communication, making it easy for customers to work with us.
Build relationships with customers, technicians, vendors and sales.
Coordinate materials, equipment, and customer requests for work.
Accurately prepare payroll for manager approval.
Rotate oncall with team for afterhours service dispatching.
Crosstrain for purchasing, quoting, billing, and agreements.
Cost effective decision making.
Research customer concerns and disputes until resolution, even if it involves other departments.
Engage with your team and offer support to all those around you.

The above role description covers the principal duties and responsibilities of this job.

However, this description should not be construed to be a complete listing of all miscellaneous, incidental, or other duties which may be required.

Pay:
Up to $25.00 per hour

Benefits: