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Assistant Service Manager - Peoria, United States - Bob Lindsay Honda
Description
**What We Offer**
State of the art, newly designed and heated facility
Growth opportunities
Training and mentorship program to advance
Medical Plan
Dental Plan
Vision Plan
401(k) Savings Plan
Discounts on Products and Services
Work-Life Balance
**Responsibilities**
Train and develop the Service Advisors
Help to mold and improve the Service process to improve productivity and customer satisfaction
Assist customers in servicing, repairing, and explaining each service need.
Understand customers' requirements and concerns; matching requirements and concerns to various service options.
Make the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
Keep up to date on new products, features, accessories and attend product training as required.
Maintain a service customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintain a high Customer Service Experience (CSE) rating by handling customer complaints immediately and appropriately.
**Qualifications**
At least 2 years experience in Service environment
Previous experience as a Service Advisor
Computer literate
Good communication skills
Valid driver's license and a clean driving record
Must be able to pass a drug screen and background check
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
**Apply for Assistant Service Manager**
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