Hospitality Manager - Peoria, United States - Happy Valley Cafe

Description

:

Over Easy

Job Position:

Hospitality Manager

Supervisor:

General Manager

Overall

To always be asserted but especially when on duty or upper management is not in the building.

• Supervises and achieves the highest standards in the overall operation of food and service areas in the restaurant they are facilitated with for Over Easy
• Directs and supervises proper staffing, service, product quality and guest satisfaction in harmony with Over Easy's Core Values
• Directs and supervises a well maintained, clean and safe facility, fixtures, and equipment
• Leads by example, maintains strong leadership, organizational and decisionmaking skills
• Communicates clearly and effectively
• Ensures guest satisfaction at ALL times
• Is required to work Wednesday and Thursday on the floor to cover GM's day off. Friday-Sunday will be on the floor as well to focus on staff and guest satisfaction
• HM can serve during the "shoulders" of the shift but never during the peak times

(Generally, 8:
00 am -1:
00 pm)

Core Values & Over Easy's Operating Policies

• Upholds core values, policies and standard of Over Easy

Employees & Staffing

• Oversees and works along side all FOH staff
• Assists in the training process and is the primary lead in training and overseeing development of new staff
• Works alongside and supports restaurant General Managers during busy periods
• Always supports upper management's systems and protocol
• Conducts ongoing training in areas of service, alcohol, food, and personality for staff
• Assists and takes note of disciplinary action/termination as needed, but does not have authority to do so

Service Standards

• Oversees implementation and maintenance of all Over Easy service standards
• Ensures compliance with all Over Easy's standards, procedures, methods, and techniques

• BOH

• Food presentation and 10
• FOH
• Food delivery, service, and guest experience standards
• Oversees accuracy, quality and timeliness of all dishes and beverages leaving the kitchen and bar

Product Standards

• Maintains impeccable knowledge of Over Easy menu, dishes, ingredients, and recipes
• Maintains extensive alcohol beverage service standards, ID checks, over serving etc

Guest Relation Standards

• Oversees implementation and maintenance of all Over Easy guest relation standards
• Oversees reservation system and procedures in house
• Oversees POS system and procedures
• Is capable of handling guest feedback and issues related to food, drink, or service
• Communicates with guests and receives feedback good or bad
• Welcomes and acknowledges regulars, VIP's, large parties, etc

Work Environment

• Oversees compliance with all Over Easy sanitation, health and safety standards and injury prevention standards
• Oversees compliance with all Over Easy facility and equipment maintenance standards
• Helps maintain and clean and safe work environment
• Creates and maintains a positive work environment where all employees feel comfortable and are treated with respect
• Keeps moral high and staff having fun
• Creates a culture that is passionate about the Guest Experience from the time they enter until the time they leave
• Ensures that the environment of the restaurant will never be scarified including music, TV's, staff engagement
• Maintains the overall look of the Over Easy Brand

Financial Management

• Assists and ensures proper food and beverage cost controls and procedures
• Assists and ensures proper labor with timely cutting
• Assists with keeping accurate reverse labor
• Proper EOD when closing

Communication & Presence

• Leads by example
• Maintains positive attendance record
• Completes daily manager log
• Conducts daily preshifts
• Completes daily paperwork if needed
• Problem solves and resolves employee conflicts, irate customers, upset vendors
• Utilization of software tools to record, monitor and achieve results
• Restaurant 365, Toast POS & Payroll, Office 365

Requirements:

Qualifications

Preffered 1 year work experience managing a restaurant with a staff of 10+

Attention to detail

Strong leadership, organizational and decision-making skills

Able to communicate clear and effectively

Able to reach, bend, stoop and frequently lift up to fifty pounds.

Able to work in a standing position for extended periods of time

Exceptional hygiene and grooming habits