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    Patient Service Representative - Virginia Beach, United States - Dental Care Alliance

    Dental Care Alliance
    Dental Care Alliance Virginia Beach, United States

    1 week ago

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    Description

    **Patient Service Representative**

    Virginia Beach, VA JOB ID

    **Overview**

    Konikoff Dental Lynnhaven is looking for a Dental Receptionist in Virginia Beach, VA 23456 to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patients treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. All aspects of the job require an exceptional level of customer service and communication skills. This is a full-time position working Monday through Friday.

    **Responsibilities**

    The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.

    Customer Service; acknowledge, smile and greet patients upon arrival/dismissal

    Respond to patient questions and or concerns according to DCA Policies

    Answering Telephones

    Scheduling Appointments

    Maintaining Appointment Book

    Confirming Appointments

    Follow up on no shows/cancellation of Appointments

    Register Patients on sign in sheet

    Post charges and payments to patient accounts

    Checking voice-mail on a daily basis

    Maintain a clean and friendly waiting area for patients

    **Qualifications**

    Experience working in a dental, medical, or other health-care office, preferred

    Knowledge of insurance plans (HMO/PPO), is a plus

    Experience answering telephone

    Must have exceptional customer service skills

    At DCA we dont just accept differences we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We wont unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.

    The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in todays changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution.

    ???????Go further with an Ally

    **Additional benefits**

    Medical insurance

    Dental services

    Life insurance

    Vision insurance

    Long term disability

    Section 125 - Flexible Spending Account

    401K

    EAP program

    DCA voluntary supplemental insurance products

    Loan consolidation

    Paid time off

    DCA culture **Together, we can go further**

    For us, its all about helping our allies succeedwhether this means supporting our more than 775 dentists or providing exciting opportunities to work with them, or directly with DCA. Discover how much further you can go with a strong ally by your side that shares a vision to advance dental care.

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