- Managing high volumes of incoming calls.
- Generating sales leads.
- Identifying and assessing customers' needs.
- Building sustainable relationships and trust with customers through open and interactive communication.
- Providing accurate, valid, and complete information by using the proper tools and training.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing documents.
- Following communication procedures, guidelines and policies.
- Taking the extra mile to engage customers.
- Proven customer support experience or other experience as a client service representative.
- Track record of exceeding quotas.
- Strong phone contact, handling skills, and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of people.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school degree or equivalent.
- Staying active - the job will keep you busy throughout the day.
- Customer service skills - dealing with multiple customers, co-workers and superiors.
- Enhanced communication skills - learning how to talk to diverse sets of customers, co-workers and superiors.
- Problem solving and crisis management skills - avoiding and resolving potential negative customer experiences.
- Teamwork - partnering with co-workers and supervisors to ensure customers are satisfied.
- Teaching & management skills - helping train and prepare new employees for the job.
- Rewarding career - opportunities for training, advancement to supervisory or management roles. Those with prior experience increase their chances of getting promoted or earning higher pay.
-
Customer Service Representative
2 days ago
John Floasin - State Farm Agency Virginia Beach, United States**Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill ...
-
Customer Service Representative
1 week ago
Hutton Power & Light Norfolk, United StatesAre you ready to ignite your career with Hutton Electric Heating & Air in Norfolk, VA? We're on the hunt for a dynamic individual to fill the role of **full-time Customer Service Representative** Imagine yourself as the hero of our customer interactions, shaping experiences and l ...
-
Customer Service Representative
3 days ago
Blimpie/Nrgize Lifestyle Smoothies Norfolk, United StatesProviding excellent customer service that promote satisfaction · Greeting customers and assisting with menu item · Making recommendations or sharing additional information upon request · Proven work experience as a great customer service representative · Ability to develop constr ...
-
Customer Service Representative
1 week ago
Port City Air Portsmouth, United StatesPort City Air (PCA) is a full service and multi-faceted aviation service company located at Portsmouth International Airport with operations running 24/7. · As a Customer Service Representative at Port City Air, you will have a front row seat in the exciting aviation industry, an ...
-
Guest Services Representative
1 week ago
Landmark Hotel Group Hampton, United States**Front Desk Agent / Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm)** · **Holiday Inn Express** · **Full Time** · **$250 Signing Bonus** · At Landmark, **PEOPLE **are our business. Serving our guests, clients, and team members is our **PASSION** · Be part of som ...
-
Customer Service Representative
1 week ago
Century Communities Newport Beach, United States**About Century Communities** · - As one of the nation's largest homebuilders and an industry leader in online home sales, we know what it takes to be a market gamechanger, and that includes providing you with all the resources, opportunities, and benefits to build a thriving and ...
-
Customer Service Representative
1 day ago
Imerys Chesapeake, United StatesThe Company · The world's leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022. · - If you want to grow your skills and develop your career, find out more at · The Posit ...
-
Technical Service Representative
1 week ago
STIHL Incorporated Virginia Beach, United StatesProvide high level technical support to dealers via phone, email or web chat. Includes technical troubleshooting, diagnostic and repair support of the full STIHL product range and associated systems. Provide technical support for end users via phone, Representative, Technical, Te ...
-
Customer Service Representative
1 week ago
REI Management Services LLC Virginia Beach, United StatesWe are a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. · We are looking for a self-starter ent ...
-
customer service representative
2 days ago
Navy Exchange Virginia Beach, United States Part timeResponsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email. Reports to Customer Contact Center Supervisors. Duties and Responsibilities: Responds to inquiries Customer Service Representativ ...
-
Customer Service Representative
2 weeks ago
State Farm Insurance Virginia Beach, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
-
Customer Service Representative
5 days ago
REI Management Services LLC Virginia Beach, United StatesWe are a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. · We are looking for a self-starter en ...
-
Customer Service Representative
1 week ago
BioSpace, Inc. Virginia Beach, United StatesJob Details · Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Customer Service Representative for a hybrid role based in Manassas, VA, working 8:30 am - 5:00 pm each day: 4 days from home and 1 day in the office ...
-
patient service representative
6 days ago
Bon Secours Virginia Beach, VA , USA, United StatesThank you for considering a career at Bon Secours · JOB SUMMARY: · The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics ...
-
patient service representative
1 week ago
Bon Secours Mercy Health Virginia Beach, VA , USA, United StatesAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. · **JOB SUMMARY:** · The Patient Services Representative wil ...
-
Customer Service Representative
4 days ago
E E WINE INC Virginia Beach, United StatesJob Type · Full-time, Part-time · Description · A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating o ...
-
Patient Service Representative
2 weeks ago
Bon Secours Mercy Health Virginia Beach, United StatesAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.**JOB SUMMARY:**The Patient Services Representative will serv ...
-
Customer Service Representative
1 week ago
Performance Collision Centers Virginia Beach, United States**Customer Service Representative** · May 3, 2021 by · **Job Title: Customer Service Representative · Location: Virginia Beach, VA** · Performance Collision Centers Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want ...
-
Customer Service Representative
1 week ago
TDI Virginia Beach, United StatesCustomer Service Representative · MISSION: Provide excellent customer care. · This is an in-office position located in VA Beach, VA. The schedule is Monday-Friday, 8am – 5pm and pays $15-$17/hr depending on experience. · RESPONSIBILITIES: · Provide excellent customer service ...
-
Customer Service Representative
1 week ago
Workoo Technologies Virginia Beach, United StatesAbout the job Customer Service Representative · We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension si ...
Customer Service Representative - Virginia Beach, United States - Labor Finders
Description
Your JobWe are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face.
The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service representatives can step into the customers' shoes and advocate for them when necessary. Gathering customer feedback, problem solving, and responding efficiently to customer inquiries to maintain high customer satisfaction is the priority.
Your Day
Customer Service responsibilities may include the following:
What you may gain while on the job:
None