Implementation Manager - Mason, United States - EVERSANA

EVERSANA Mason, United States

2 weeks ago

Full time

Description

Job Description

The Implementation Project Manager I is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Project Manager I will fulfil activities of project management, solution design, resource management and training, client testing/validation support, and deployment activities. Implementation Project Manager I will work closely with internal and external stakeholders to define scope and create a detailed project plan and will manage the project team resources to complete the work outlined in the project plan on time and within budget of contractual obligations. This role is a critical position within our business and will be the face of Allegis Global Solutions to our clients and partners on active projects. The Implementation Project Manager I will have 1-3 years of direct project management experience.

Responsibilities

The Implementation Manager functions within the Implementation Team:

Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation

Manages multiple resources within the Project management and process consulting sub-teams

Drives key decisions and assures a best-in-class solution is delivered on time and within budget

Oversees the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)

Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.

Monitors project milestones and critical dates to identify potential jeopardy of project schedule.

Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks

Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner

Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met

Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate

Qualifications:
Qualifications

Required Skills

Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget

Proficient with a variety of the MSP Solution concepts, practices, and procedures

Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences

Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs

Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills

Demonstrated experience in working on fast-paced, highly visible projects or teams

Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)

Proficient in creating and maintaining project plans via MS Project Schedule

Must be able to work independently and take initiative to self-learn

Must be willing to travel as required

Experience & Education

One to Three (1-3) years of project management experience, specifically on software or operational projects within highly complex organizations/customers.

One to Three (1-3years of MSP or RPO and/or VMS or ATS experience

If candidate is external from MSP or RPO industry, additional years of project management experience could be substituted

Three years of implementation or process efficiency experience preferred

Bachelor's Degree or equivalent experience

Ability to travel up to 25%

Behaviors ****

Proven ability to manage competing deliverables on-time, on-budget, on-quality

Be organized to handle multiple tasks with differing deliverables and deadlines

Takes direction well

Takes initiative and can work independently

Quick learner

High level of Client satisfaction

Additional Information
At AGS, we recognize our people are our strength. We are an equal opportunity/affirmative action employer (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

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