Application Specialist - Folsom, United States - PowerSchool Group

PowerSchool Group Folsom, United States

3 days ago

Description

Overview:

The Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchools applications. This person is also responsible for defining, documenting and implementing best practices and standards.

Responsibilities:

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed

Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk

Work directly with IT and Development on new implementations and various project work

Assist and work with users with finding ways to utilize software and technology more effectively and securely

Evaluate/test new software and business solutions

Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary

Evaluate/test new software and business solutions

Ensures data security and integrity for all PowerSchool applications

Continually audit and monitor systems for deficiencies and perform necessary maintenance as required

Exercise independent judgment to analyze and diagnose application related problems and issues

Assist in application training of existing users and new employees

Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements

All other duties as assigned

Qualifications:

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Qualifications include:

Bachelor's degree in Information Technology or related field or equivalent combination of education and/or work-related experience

3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred

Strong knowledge of standard IT practices and workflows

Experience with building dashboards or a deep understanding of Business Intelligence

Advanced knowledge and applications troubleshooting with industry specific applications

Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology

Strong customer service skills

Strong project management, verbal and written communication skills and customer service skills

Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations

Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution

Strong analytical, troubleshooting and organization skills

Able to work both independently and as a member within a team environment

Compensation & Benefits:

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Paid Community and Volunteer Time Off (VTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $48,000-89,000. The compensation range is specific to the United States and incorporates many factors including but not limited to an applicants skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment:

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing

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