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- Primary responsibility will be to train customers on the use of AnaChem equipment as well as application development for those customers.
- During office time, they will have a secondary responsibility for phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
- May be required to perform (and document) pre-work in the laboratory on customer samples in advance of a visit or demo.
- Training support to the field sales organization, customer support, inside sales, and other members of technical support.
- Travels with Technical Applications Consultants on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
- Performing basic instrument product demos for the telesales team at customer sites.
- Oversees remote customer training courses and registration.
- Is an internal reference and expert regarding group communication, reporting, and process protocols.
- Will work with Tech Support to report/resolve any quality issues that are encountered at customer sites.
- Properly interact with SAP software and accurately record necessary product and sales information.
- Will be required to search for cross-leads while onsite with customers.
- Assist with the development of marketing and technical materials.
- Other duties may be assigned.
Field Application Specialist - Sacramento, United States - Mettler Toledo AG
Description
Summary
This position is responsible for technical and application support for a specific discipline of the Laboratory division of METTLER TOLEDO; Weighing, Analytical Instruments or Material Characterization Instruments, primarily for customers, and also for sales, service, and marketing colleagues.