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Application Specialist - Folsom, United States - Vista Equity Partners
Description
The Application Specialist ensures an efficient software operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving escalated end user help requests. You will be responsible for working with the business to design, develop, implement, integrate, and support PowerSchools applications. This person is also responsible for defining, documenting and implementing best practices and standards.Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
Work directly with IT and Development on new implementations and various project work
Assist and work with users with finding ways to utilize software and technology more effectively and securely
Evaluate/test new software and business solutions
Act as escalation point and mentor for junior level staff, providing direction and guidance when necessary
Evaluate/test new software and business solutions
Ensures data security and integrity for all PowerSchool applications
Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
Exercise independent judgment to analyze and diagnose application related problems and issues
Assist in application training of existing users and new employees
Explore new solutions, including testing, design, modifications and deployment required to meet both the companys and clients business requirements
All other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
Qualifications include:
Bachelor's degree in Information Technology or related field or equivalent combination of education and/or work-related experience
3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred
Strong knowledge of standard IT practices and workflows
Experience with building dashboards or a deep understanding of Business Intelligence
Advanced knowledge and applications troubleshooting with industry specific applications
Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology
Strong project management, verbal and written communication skills and customer service skills
Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution
Strong analytical, troubleshooting and organization skills
Able to work both independently and as a member within a team environment
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