- Answer phone promptly and in a professional manner
- Receive inbound calls from prospective and current clients with service inquiries
- Place outbound follow-up calls to prospective clients
- Give detailed explanations of services and schedule patients
- Accurately maintain EHR database including documenting all call information
- Relay messages to the clinics accurately and timely
- High School Diploma and/ or GED required
- Associate's or bachelor's degree preferred
- Fast learner to gain knowledge about the services we offer and be able to provide recommendations if appropriate
- Strong sales/service experience
- Critical thinker
- Exceptional phone etiquette
- Professional demeanor
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
- Strong verbal communication skills
- Strong computer skills, with emphasis on Microsoft Office 2010
- Strong interpersonal skills
- Bilingual in Spanish a plus
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting for long period of time
- Frequent typing and viewing of computer screen
- Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone.
- Frequent hearing, listening and speaking in person
- Occasionally required to stand, walk, reach with hands and arms, stoop or bend
- The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work indoors in temperature-controlled environment
- The noise level is usually moderate
-
Patient Care Coordinator
1 week ago
WISH ChiroSport Corona del Mar, United StatesAt WISH we are a family office and we really desire someone who LOVES what they do and has the passion to go the extra mile. Must be passionate about health and wellness, loyal and genuine, love helping others, exemplify positive energy and have a desire to be actively involved i ...
-
Care Coordinator
1 hour ago
Interim HealthCare - Irvine, CA Irvine, United StatesWe are seeking an in-office Care Coordinator plus Recruiter to join our Interim HealthCare of Irvine team · As a Care Coordinator, you will be responsible for coordinating and scheduling the shifts with providers / caregivers and serve as a single point of contact for clients, fa ...
-
Patient Care Coordinator
2 weeks ago
Cazes Family Dentistry LLC Long Valley, United States**Benefits**: · - 401(k) · - 401(k) matching · - Competitive salary · - Employee discounts · - Health insurance · - Paid time off · - Profit sharing ...
-
Client Care Coordinator
1 week ago
Care Partners Irvine, United StatesWho We Are · Founded in July of 2016, Care Partners was a career-long vision of two healthcare leaders looking to turn their personal stories of caregiving and love into a completely different approach to healthcare. What happened was so much more. Care Partners is a multi-facete ...
-
Inpatient Care Coordinator
2 weeks ago
Optum Irvine, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Care Coordinator
2 weeks ago
Tustin Temporary Emergency Shelter Tustin, United StatesTustin Temporary Emergency Shelter is looking to hire a **part time** Care Coordinator with a schedule of the **weekend morning shift (Saturday and Sunday 6:30am - 3:00pm). ** Tustin Temporary Emergency Shelter is a 50-bed shelter for homeless adults - some of whom have substance ...
-
Patient Care Coordinator
1 week ago
Pro Dental Santa Ana, United StatesPay: $ $29.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · **Experience**: · - Customer service: 1 year (preferred) · Ability to Commute: · - Santa Ana, CA preferred) · Work Location: In person ...
-
Tms & Mental Health Care Coordinator
1 week ago
Anew Era TMS Huntington Beach, United States**Company Description** · **Compensation Range: $19 per hour - $26 per hour** · **Compensation will be dependent upon geographic region, education, and experience.** · Our Offer to You · We are dedicated to empowering our employees with their professional and personal development ...
-
Care coordinator
2 weeks ago
Stellar Innovations Orange Lake, United StatesQuality, patient safety, research, education - we take responsibility for Munich: Orange Lake Clinic is a network of four hospitals located in Bogenhausen, Harlaching, Neuperlach, Schwabing, and the specialized clinic for dermatology and allergology in Thalkirchner Straße. On ave ...
-
Care Coordinator
4 days ago
Loving Homecare Inc Whittier, United States: · Loving Homecare is building a team around its mission: to help caregivers and seniors thrive in worth and well-being. · As a Care Coordinator, you'll get to support seniors through medical, emotional, and cognitive challenges by ensuring they have staffing needs filled with t ...
-
In-custody Care Coordinator
1 week ago
Phoenix House California Orange, United States**$22.50 Registered / $24.50 Certified** · *** · Reporting to the Program Director, the In-Custody Care Coordinator (CC) is responsible for providing case management services to an assigned caseload of patients diagnosed with substance use disorders. The CC is responsible for ass ...
-
Customer Care Coordinator
1 week ago
SG HOMECARE INC Laguna Hills, United States: · **Position Overview**: · The Customer Care Coordinator is responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Cu ...
-
Patient Care Coordinator
1 week ago
Optum Mission Viejo, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel ...
-
Personal Care Coordinator
3 days ago
CalOptima Orange, United States**Personal Care Coordinator (HRA Outreach) (Bilingual)** · **CalOptima** · **CalOptima Health** is seeking a highly motivated an experienced **Personal Care Coordinator (HRA Outreach) (Bilingual)** to join our team. The Personal Care Coordinator (HRA Outreach) will support the me ...
-
Patient Care Coordinator
2 weeks ago
Oasis Optometry Chino, United States**Patient Care Coordinator for Optometry Office** · Oasis Optometry is looking for a friendly, fun, and energetic individual to join our team We are a newly opened practice in Chino, CA, and are looking to add an individual who shares our vision of creating a personal and invitin ...
-
Patient Care Coordinator
2 weeks ago
ProSport Physical Therapy Costa Mesa, United StatesOverview · Starting Hourly: $20.00 per hour depending on experience · ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, ProSport Phy ...
-
Patient Care Coordinator
2 weeks ago
Cosmeticphysicianpartners Costa Mesa, United StatesCosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States.We are seeking an enthusiastic and organized Patient Care Coordinator to join our partner, Wave Plastic Surgery in their Costa Mesa location. · Wave Plastic ...
-
Patient Care Coordinator
3 days ago
Cosmetic Physician Partners Costa Mesa, United StatesCosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States. We are seeking an enthusiastic and organized Patient Care Coordinator to join our partner, Wave Plastic Surgery in their Costa Mesa location. Wave Plastic Su ...
-
Patient Care Coordinator
2 weeks ago
VQ Orthocare Costa Mesa, United StatesJob Description · Job DescriptionJob Title: Patient Care Coordinator · Job Code: PSPC1 · Reports To: Patient Care Team Lead · FLSA Status: Non-Exempt · Department: Patient Care · Prepared Date: · SUMMARY: The Patient Care Coordinator is responsible for all incoming and outgoing ...
-
Patient Care Coordinator
2 weeks ago
Cosmetic Physician Partners Costa Mesa, United StatesCosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States. We are seeking an enthusiastic and organized Patient Care Coordinator to join our partner, Wave Plastic Surgery in their Costa Mesa location. · Wave Plastic ...
Client Care Coordinator - Costa Mesa, United States - AMEN CLINICS, INC., A MEDICAL CORPORATION
Description
Job Description
Job DescriptionDr. Daniel Amen, the founder of Amen Clinics, is one of America's leading psychiatrists and brain health experts. He has authored or coauthored 70 professional articles and more than 30 books, including New York Times mega-bestseller Change Your Brain, Change Your Life. He has appeared on numerous television shows including Dr. Phil, Larry King, Dr. Oz, The Doctors, and The View. His TedTalk has more than 16 million views on YouTube, and The Washington Post has since called Dr. Amen "America's most popular psychiatrist."
For over 30 years, the Amen Clinics has treated mental health conditions of all kinds using Dr. Amen's combination of psychiatry and brain imaging. Now, his nine clinics across the United States treat over 7,000 patients a month and have collected the world's largest database of functional brain scans relating to behavior, totaling over 160,000 scans on patients from 155 countries.
During the global pandemic, the clinics have seen a surge of new patients and are experiencing their highest patient volume in company history. We are needed now more than ever.
Job Summary:
The Amen Clinics and Dr. Amen have a wide market presence which includes podcasts, television appearances, books, articles, blogs, advertising, and referrals from other medical professionals. This generates a large amount of inbound phone calls from potential patients with mental health conditions. They seek to learn more about the clinic before booking an appointment.
The Client Care Coordinator handles this heavy inbound phone traffic. They listen to the caller, gain an understanding of their situation, and determine if Amen Clinics is an appropriate fit. The Client Care Coordinator then answers questions, alleviates concerns, and recommends the most appropriate services. If the client is a proper fit for the clinic, they also schedule an appointment for them.
Recent college graduates attempting to enter the mental healthcare field for the first time are encouraged to apply. No previous healthcare or phone experience is required. New Client Care Coordinators receive intensive training and oversight during their first 45 days. Training includes medical terminology, clinical terminology, psychiatry practices, brain structure, electronic health record management, phone systems, and phone consultation best-practices.
For those looking for broad exposure to the mental health patient population, Client Care Coordinators speak to thousands of potential patients and their families from every socioeconomic status, age range, and mental health condition across the United States. The conditions of callers includes borderline personality disorder, bipolar, PTSD, panic attacks, marital problems, anger management issues, personality disorders, ADD, ADHD, depression, anxiety disorders, obsessive-compulsive disorder, adolescent behavioral problems, and more.
Success in this position requires great communication skills, compassion, customer service skills, self-motivation, and being a collaborative team player.
Essential Duties & Responsibilities:
Knowledge, Skills & Abilities:
Physical Demands:
Work Environment:
