In-custody Care Coordinator - Orange, United States - Phoenix House California

Phoenix House California

Verified Company

Orange, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

$22.50 Registered / $24.50 Certified
***Reporting to the Program Director, the In-Custody Care Coordinator (CC) is responsible for providing case management services to an assigned caseload of patients diagnosed with substance use disorders. The CC is responsible for assessing client needs, developing, implementing and reviewing service plans, and working with Phoenix House staff and other community resources in meeting/achieving client service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Complies with productivity standards of the Agency and maintains an appropriate caseload to reach the budgeted daily expectation of billable hours.
Submits timely documentation (progress notes, assessments, treatment plans, notes to chart) as outlined in policy and measured via productivity reports.
Completes and maintains all documentation of services delivered, which includes individual case management records, group notes, and general communication logs.
Provide clinical consultation to referral resources, family members, and others to help support clients in their recovery
Attends and participates in weekly staff meetings, case conferences, community meetings, and program and family gatherings.
Assists all clients through the care system (Phoenix House, partner providers, and external resources as needed) by acting as a patient advocate and navigator.
Sets and schedules appointments with care providers as recommended by doctor's orders, treatment plan, and/or treatment staff, including patient followup after appointments.
Assists clients in obtaining health insurance through any and all eligible means, if not already covered.
Facilitates client and family education regarding health conditions/diagnoses, including making selfavailable for parent questions and concerns.
Assists the treatment team in finding needed resources for clients and families
Coordinates continuity of patient care with patients and families following admission and discharge, including creating and maintaining a case management (transition) plan.
Assists support staff in daily patient interactions as needed and as available.
Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to Managed Care Initiatives.
Evaluates clinical care, utilization of resources, and development of new clinical tools, forms, and procedures.
Responsible for dealing competently and courteously with external partners and customers (federal, state, agency, and local government officials) Board Members, volunteers, prospects, donors, clients, and other Phoenix House staff.
Develops positive workplace relationships in accordance with Phoenix House Policy and Procedures with staff and peers by offering appropriate support within a nurturing environment while maintaining a high level of professionalism. Oversee and ensure a clientcentered approach to service delivery and program operations regionwide
Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
Attends and participates in program and all staff meetings
Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
Other duties as assigned

EDUCATION/EXPERIENCE/CREDENTIALSThe Care Coordinator shall possess a

The Care Coordinator I shall possess a
High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS). or
The Care Coordinator II shall possess a
Minimum of a high school diploma or its equivalent; and be certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
Minimum of oneyear prior experience in a related field.
Bachelor's degree in a related field preferred
Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
Proficiency in MS Office systems
Ability to utilize an electronic healthcare record
Establish and maintain effective working relationships with others
Communicate effectively with others both orally and in writing
Ability to work effectively in a fastpaced changing environment
Ability to model positive behavior and demeanor
Excellent time management and organizational skills
Ability to be flexible; problem solver, selfdirected; customer serviceoriented, and collaborative
Knowledge of the dynamics of alcohol/drugrelated problems and their