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Costa Mesa

    Patient Care Coordinator - Costa Mesa, United States - ProSport Physical Therapy

    ProSport Physical Therapy
    ProSport Physical Therapy Costa Mesa, United States

    2 weeks ago

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    Description
    Overview

    Starting Hourly: $20.00 per hour depending on experience

    ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians. As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness.

    Currently, we are looking for a full time Patient Care Coordinator for our Costa Mesa location.

    Schedule needed: Monday through Friday 8am - 4:30pm

    Responsibilities

    ESSENTIAL POSITION DUTIES
    • Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
    • Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
    • Responsible for answering phones and greeting patients with the utmost professionalism and care
    • Schedules new patients and collects all necessary information in order to verify insurance with carrier
    • Accurately and completely enters patient information and demographics into computer system
    • Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient's initial evaluation
    • Provides patients with an explanation of their benefits and thoroughly answers all questions
    • Calls and confirms new patient appointments
    • Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
    • Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
    • Follow up on "no show" patients on a daily basis
    • Treatment authorization and/or continued treatment Rx follow up
    • Maintains patient confidence and protects operations by keeping information confidential
    • Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
    • Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
    • Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group
    Qualifications

    Knowledge, Skills and Abilities
    • Thorough knowledge of Microsoft Office
    • Possess strong customer service skills
    • Ability to maintain confidential documents
    • Must be organized and able to manage multiple priorities
    • Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
    • Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
    • Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
    • Must be able to identify and problem solve
    • Possess strong team player attributes
    Education and Experience

    Education: High School diploma or equivalent

    Experience: 1-2 years prior experience in customer service and administration preferred; medical or PT front office experience required.

    Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

    #LI-MS1

    #tpgpt
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