Senior Delivery Manager - San Francisco, United States - Conduent

Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Delivery Management**

**Are you a leader who thrives on creating engaging client experiences?**

**About the Role**

The Senior Delivery Manager plays a crucial role in ensuring the successful delivery of projects and programs within the organization. This role involves overseeing multiple projects, coordinating resources, managing budgets, and ensuring alignment with strategic goals and objectives. Acts as a liaison between various stakeholders, including clients, project teams, and senior management, to facilitate effective communication and collaboration. The Senior Delivery manager will have overall responsibility for day-to-day management and will be the primary point of contact with the client.

**Responsibilities**

+ Lead the planning, execution, and closure of projects and programs, ensuring adherence to timelines, budgets, and quality standards.

+ Coordinate with project teams to allocate resources effectively, including personnel, equipment, and materials, to ensure optimal project performance.

+ Lead the program from initiation through delivery, interfacing with customer stakeholders, Conduent program management team, and technical resources.

+ Serve as the primary point of contact for stakeholders, including clients, internal teams, and executive leadership, providing regular updates on project progress and addressing any concerns or issues that arise.

+ Identify potential risks and develop mitigation strategies to minimize project disruptions and ensure successful delivery.

+ Monitor project budgets, track expenses, and ensure cost-effective use of resources to meet project objectives within budget constraints.

+ Establish and maintain quality assurance processes to ensure deliverables meet or exceed client expectations and organizational standards.

+ Implement change management strategies to facilitate smooth transitions and minimize resistance during project implementation.

+ Identify opportunities for process improvement and efficiency enhancements within project management practices, driving continuous improvement initiatives.

+ Prepare regular project status reports, documentation, and presentations for internal and external stakeholders, highlighting key milestones, achievements, and challenges.

+ Provide leadership and guidance to project teams, fostering a collaborative and high-performance work environment focused on achieving project objectives.

+ Pursue organic and profitable revenue via new business and through deepening relationships with existing clients to optimize growth by identifying, pursuing, and capturing add-on, new capability, and cross-selling opportunities whilst continually driving continuous development.

+ Manage an existing Transportation client with annual revenue of over 10 million and act as liaison between cross-functional internal teams whilst ensuring client satisfaction.

+ Lead as representative of One Conduent, by influencing actions and decisions that positively impact revenue, delivery, compliance, and client satisfaction.

+ Achieve business goals through the effective management of internal and external teams, either directly or through the organizations matrix by focusing on the resolution of complex challenges.

+ Line Manager responsibilities for 3 Senior Managers across various sectors, including BA, R&C and QA, through performance appraisals as well as providing support and mentorship to team. members.

+ Play a key role in the strategic development of the client and assume overall responsibility for the management of Change Request between the Company and client.

+ Oversee the successful completion/update of all DMV agreements and collection agencies contracts.

**Requirements**

+ Relevant degree in Business Management or related subject, Project Management Certification (PMP) preferred or equivalent experience

+ Substantial experience managing projects or programs in one or more of the following sectors; Customer Experience (CxM), Payment Solutions, Transportation, Government Service

+ A proven track record of effectively managing clients with revenue of over $10 million

+ Substantial experience selling and managing relationship at C-suite level

+ Experience of retaining existing client revenue and growing new revenue

+ Ability to work through complex challenges whilst consistently fulfilling SLA and KPI requirements

+ Experience managing through a matrix organization

+ Able to demonstrate organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.

+ Play a key role in the strategic development of the client and assume overall responsibility for the management of Change Request between the Company and client

+ Able to demonstrate advanced skills in MS Office products (Excel, Access, PowerPoint, and Word)

**Flexible Working**

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

+ Onsite work: Work onsite in OAKLAND, CA with future potential for remote, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

**Working For You**

Perks and rewards designed for you:

+ Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

+ Retirement Savings: We will support you as you save for your future.

+ Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

+ Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

+ Paid Training: Earn while you learn, and continue to grow with access to award-winning learning platforms throughout your Conduent career.

+ Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

+ Great Work Environment: We are proud of our award-winning culture and the recognition weve received for our diversity efforts.

+ Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $110,880- $144,000.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our companys and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form ) . You may also click here to access Conduent's ADAAA Accommodation Policy ) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._