- Maintain employee satisfaction (NPS) scores at or above 80.
- Keep uncompensated overtime below 25 hours per week (50 for pay period).
- Ensure over 90% of active caregivers are working.
- Technological Skills: Proficiency in using computer and cell phone technology, including basic keyboarding, navigation between programs, word processing, Microsoft Office, managing computer files, and electronic communications.
- Coaching Skills: Ability to improve and reinforce performance through clear, behaviorally specific feedback and suggestions for improvement.
- Communication Skills: Timely sharing of critical information through clear and effective written communication.
- Analytical Thinking: Ability to identify problems, generate alternatives, and evaluate options when scheduling.
- Collaboration: Working with other Caregiver Managers and Client Managers to solve problems, improve care, and build high-quality service teams.
- Retention of
- Calendar Maintenance/Scheduling: Schedule shifts according to client matching criteria, manage after-hours scheduling, ensure timely clocking, and avoid overtime.
- Caregiver Management: Monitor caregiver performance, provide disciplinary measures, evaluations, counseling, and constructive feedback.
- Daily, Weekly,
- Communication and Reachability: Respond to caregivers, Client Managers, and office team in a timely manner through scheduling software, text, and Slack.
- Recognition: Identify and appreciate caregivers who represent Caring Solutions through consistent, reliable, and exceptional service.
- Professionalism: Adhere to all government laws, company policies, and standards, maintain professionalism in all communications and interactions.
- Confidentiality: Ensure strict confidentiality of client materials and information.
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Scheduling Coordinator - San Antonio, United States - Caring Solutions
Description
Join Our Team at Caring Solutions San Antonio
Caring Solutions San Antonio is a vibrant and successful company driven by the dedication of our caregivers and staff, committed to making each day count for our clients.
Job Pay:
$45,000-$50,000/Year
Job Benefits:
Medical/Vision/Dental Benefits & Paid Time Off
Job Hours:
M-F 9am-4pm as well as on-call rotation
Job Purpose:
As a Caregiver Manager (CGM), you will play a pivotal role in our management team, focusing on staff management and retention.
Key Results:
Critical Competencies:
Responsibilities:
Caregiver Workforce:
Implement strategies to retain caregivers, including regular check-ins, recognition, and participation in meetings and orientations.
Monthly Meetings:
Attend and contribute to meetings, report on assigned metrics, and assist with strategic planning.