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    Junior Account Manager - Chicago, United States - EPIP

    EPIP
    EPIP Chicago, United States

    3 weeks ago

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    Description

    Next Street:
    Where teamwork and entrepreneurship meet


    Next Street was founded in 2005 with the belief that small businesses are the engines of inclusive growth in underserved markets.

    Serving as trusted advisor to some of the country's most dynamic organizations,
    Next Street revolutionizes how organizations provide capital, customers and services to small businesses and entrepreneurs.

    We create strategies and tools for public, private and social institutions to drive equitable small business growth in the communities across the US.

    Next Street directly serves hundreds of individual businesses every day through tailored small business development services and programs.

    We look for professionals who aim to combine their diverse backgrounds and experiences with a passion for mission, offering our team members an unparalleled opportunity to work at the intersection of doing well and doing good.

    Next Street is a for-profit 'business for good' and a certified B Corporation with offices in New York, Chicago, and Boston.

    NYC Business Solutions Centers


    Next Street has operated NYC Business Solutions Centers, in partnership with the NYC Department of Small Business Services (SBS), since 2012.

    Each Center serves as a one-stop resource center for entrepreneurs and small business owners at various stages, from newly launched to established businesses.

    The Centers offer an array of free services such as business management courses, financing assistance, legal counseling, staff recruitment and training, and M/WBE certification.

    Each year the Centers serve over 3.500 businesses on average.
    Position Summary


    Next Street is seeking a dynamic and entrepreneurial individual to serve as a Junior Account Manager at NYC Business Solutions, Lower Manhattan Center which is operated by Next Street.

    The Junior Account Manager will be responsible for performing their day-to day duties while pacing towards the Center's goals and will report to Next Street's Director of the NYC Business Solutions, Lower Manhattan Center.

    Your Work

    Service Delivery
    Deliver the NYC Business Solutions set of services to businesses to ensure the Lower Manhattan BSC is regularly exceeding goals set by NYC Department of Small Business Services and Next Street leadership
    Engage with a wide range of small businesses to understand their needs and make recommendations for the types of resources and services the City can provide these businesses to help them be successful
    Use a relationship driven approach to maintaining long-term relationships with high potential, scaling business clients
    Serve as a connector for clients to services and other resources
    Provide support to our Recruitment and Training service lines to meet annual targets


    Recruitment:
    Work with internal/external partners to support hiring needs for qualified NYC based businesses

    Customized Training:
    Support Senior Recruitment Account Manager in connecting relevant NYC based business owners to city sponsored training grant programs

    Collaborate with teammates to deliver the NYC Business Solutions full set of services to businesses and ensure the team is regularly exceeding annual goals
    Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards
    Business Development
    Manage Center's marketing efforts and drive business development to attract, cultivate and retain clients as well as other key stakeholders
    Support and implement the team's business development plans; monitor and analyze those activities
    Engage community-based organizations, community boards, business improvement district's, and other relevant stakeholders interested in engaging businesses and improving the access that they have to support services
    Center Management & Operations
    Provide feedback to team members, the Center Director, Next Street management and SBS to improve the system's ability to achieve outcomes and provide high-quality services
    Collaborate across Next Street teams to ensure our client's strategic, financial, and organizational needs are met and learnings are shared
    Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts
    Preferred Skills/Knowledge

    1+ years experience in consumer/retail or commercial banking
    Experience with small businesses a plus
    Excellent customer service and relationship management skills
    Experience using customer relationship management tools or other database systems in order to track and manage services and outcomes
    Ability to manage towards goals to ensure the successful achievement by specific deadlines
    A strong analytical and critical thinking skill set
    Strong interpersonal skills and relationship management skills
    Ability to work effectively under pressure in both a team and individual setting
    Flexible, adaptable, customer-focused, and goal-oriented with commitment to high standards of excellence
    Solid work ethic and high level of professional integrity
    Ability to think innovatively and generate new ideas that can translate directly into results
    A strong belief in the potential of small businesses and the value of understanding their needs and helping them to succeed
    Willingness to challenge and be challenged, regardless of seniority

    Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

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