- Timely response and resolution to employee requests via incoming and outgoing phone calls.
- Assists Paychex clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords.
- Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client's employees are set up accurately and in accordance with procedures.
- Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.
- Processes worksite employee change forms to ensure any personnel changes related to employment status, salary, and bank account information are entered into the payroll system timely.
- Researches, documents, and responds to questions and issues from payroll specialists and supervisors related to client specific information ensuring timely feedback.
- Reviews, researches and assists other departments with reconciliation of discrepancies to ensure accuracy.
- Adheres to workforce management scheduling and guidelines
- Maintains knowledge of payroll operations procedures to ensure compliance with payroll and internal control requirements.
- Other duties as assigned to support the general purpose of the position's function.
- H.S. Diploma - Required
- 2 years of experience in Office setting.
- Demonstrates analytical skills.
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PEO Employee Support Specialist I - St Petersburg, United States - Paychex
Description
OverviewTo provide excellent customer service to worksite employees of Paychex clients. Respond and provide first level resolution to worksite employee questions. Processes and maintains employee records in the Oasis systems.
Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax information, direct deposit, deductions and any data needed to initially set up and maintain worksite employee, according to company guidelines.
Responsibilities
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $ $20.62 hourly.
Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
