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    IT Support Specialist - Tampa, United States - TypTap Insurance Company

    TypTap Insurance Company
    TypTap Insurance Company Tampa, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    JOB SUMMARY

    The IT Support Specialist will provide user assistance with desktop/laptop computers, associated equipment, and software. This role will support the IT department in delivering outstanding customer service to our end users.

    For the first 90 days, this position requires you to work in the Tampa office 5 days a week.

    ESSENTIAL FUNCTIONS

    • Provide technical support to office staff and remote employees – primarily desktop, end user support
    • Perform software rollouts, upgrades, and updates
    • Assist customers utilizing email and phone, as well as in-person assistance
    • Handle administrative tasks across systems, such as creating and editing accounts
    • Maintain database of equipment and software
    • Perform system and account audits and basic reporting
    • Perform system quality assurance testing
    • Provide regular status update to the department
    • Maintain SOX audit checklist

    REQUIRED SKILLS & EXPERIENCE

    • Strong trouble shooting skills with Microsoft operating systems, Apple operating systems, Microsoft Office Suite and Microsoft Active Directory
    • Working knowledge of IP based Networks and Telephony
    • Desktop backup software for replication and recovery
    • Infrastructure Cabling and Wiring knowledge
    • Strong knowledge with network-attached printers/scanners
    • Must be able to lift 50 lbs.
    • Computer hardware knowledge (laptops, desktops, mobile devices)
    • Will need some knowledge with Audio/Visual Conference Room equipment
    • Eagerness to learn new systems and skills
    • Display leadership aptitude and ability to work well with others
    • Possess excellent verbal and written communication skills
    • Ability to communicate in a professional manner with staff, and to interact across all levels the organization
    • Good organizational skills and the ability to complete tasks in a timely fashion
    • Strong work ethic with the ability to take initiative to apply knowledge and deliver solutions
    • Local travel to remote site occasionally required; ability to work nights and weekends when necessary (system maintenance and upgrades)

    EDUCATION & TRAINING

    • Associates degree required / Bachelor's degree preferred
    • 2+ years of entry-level IT department experience

    TypTap offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.

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