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    Lead Support Specialist - Tampa, United States - Freese And Nichols

    Freese And Nichols
    Freese And Nichols Tampa, United States

    1 week ago

    Default job background
    Full time
    Description

    Freese and Nichols is seeking a Lead Support Specialist in our Tampa office to manage a team of support specialists in Florida and manage the administrative function supporting the company at various levels.

    Responsibilities include:

  • Maintaining organizational structure for support services team for the Florida division by recruiting, selecting, and developing employees
  • Developing staff by communicating job expectations, managing workload, evaluating and recognizing job performance, providing conflict resolution, and ensuring team lives out company values
  • Evaluating training needs and planning career development for staff
  • Encouraging creativity and creating a team environment which promotes collaboration
  • Setting goals, deadlines, and delegating projects based on needs of the business
  • Overseeing procedures to improve day-to-day operations; streamlining processes and overall functions of the team
  • Supporting regional leadership, assisting Division Manager with day-to-day tasks such as calendar management, meeting logistics, and coordination of events for regional/office/group operations
  • Maintaining consistent communication between Technical Group Managers and the Division Manager to ensure support needs are met throughout the region and any issues that arise are resolved promptly
  • Developing a strategy and implementing actions for continuous improvement for support services, and assisting in development of content for company-wide Technical Excellence Program for Support Specialists, focusing on best practices and technical areas
  • Improving or developing standard operating procedures throughout the region's front desk operation
  • Ensuring that the company's policies are being followed and that our offices are operating safely and efficiently within the region's core scope of responsibility
  • Maintaining regular communication and training with various corporate groups to stay up to date on processes and procedures
  • Assisting in overseeing special projects supporting company initiatives and tracking progress towards company goals
  • Assisting in providing additional corporate level support tasks for the Executive Vice President
  • Supporting multiple company-level functions such as serving on committees, meeting coordination, events, travel, meeting document preparation, etc.

    • Qualifications

  • Associate's degree required (experience may substitute degree)
  • 10+ years' experience in an administrative support role (education may substitute experience)7+ years' experience in an executive support role
  • Flexibility to travel to various FNI office locations, when required

    • Preferred

  • Bachelor's degree
  • Experience with Architecture, Engineering and Construction (AEC) or consulting firms
  • Working knowledge of software such as BST, Cosential, Concur, Bluebeam and/or Adobe Suite

    • At Freese and Nichols, everyone on our team gets to make a meaningful difference in our communities. For 130 years, we have been planning and designing the infrastructure our society needs: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more. We've built our business on long-term relationships with clients and employees alike, resulting in financial stability, career opportunities, and a nationally recognized workplace culture.

    We offer a comprehensive benefits package including health insurance, paid time off, 401(k) matching, paid overtime for salaried employees, tuition reimbursement, and much more. Our unique culture creates an environment for professional growth where we focus on caring for our clients, coworkers, and the communities where we work. Join our team of 1,000 employees as we continue to expand our services throughout the United States.

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