Jobs
>
Tampa

    IT Support Specialist - Tampa, United States - edgecomputingassociation

    edgecomputingassociation
    edgecomputingassociation Tampa, United States

    2 weeks ago

    Default job background
    Description
    Location Tampa, Florida ,

    United States

    TOP SKILLS' DETAILS3+ years in a midsize or large environment supporting M365, AD, Windows and basic troubleshooting of hardware and software products (Imaging, install, configuring, and upgrading).3+ years experience working with a ticketing systems (ServiceNow, Remedy, Snow, Etc.)Working experience with SCCM/similar imaging toolSoft skills are important - verbal and written communication and excellent customer service skills.

    This position will be supporting executive level employees.


    DESCRIPTION:
    Provide first-level on-site deskside IT support of customers software, operating system and hardware requests. Investigate, research, and resolve moderately complex issues. Respond to requests and document tickets in Service Now following Centenes policy and procedures. Perform software installations, upgrades, and configure customer-specific software. Review teams current processes and recommend process improvements. Document installation guides and workflow processes. Collaborate with Information Technology teams to update workflow processes impacting multiple teams. Train users and communicate policies and standards to improve software performance and customer service. Act as a technical resource for Information Technology support coordinators.


    SKILLS:
    microsoft office, active directory, windows, hardware/software, M365, Windows 10, Customer service, servicenow, audiovisual, desktop, technical support, hardware, windows 7, office 365, troubleshooting


    TOP SKILLS DETAILS:
    microsoft office,active directory,windows,hardware/software,M365ADDITIONAL SKILLS &


    QUALIFICATIONS:
    Great customer service and communications including the ability to communicate professionally with Executives IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking Operational Discipline : Follow Processes , working knowledge of Service Now for Incident/Request and Asset Management would be a plus Highly motivated , self-reliant and great team player. Some of these roles will have a remote Centene manager. These are all full time onsite critical worker roles during Covid.

    - Tech Support Engineer o This is an onsite role supporting local and remote employeeso Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performanceo SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.

    o Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where requiredo Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end userso Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpointo Follow up on outstanding incidents/requests to provide better customer satisfactiono Provide walk-thru customer first service, interact with our end user baseo Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Serviceso Complete ticket logging/classification/categorization correctly and efficientlyo Train users and communicate on how to use technology equipment and provide process documentation providing the best customer serviceo Maintain appropriate stockroom level by adhering to procurement and asset inventory processo Act as escalation point for any IT related issueso Demonstrate strong IT trouble shooting


    EXPERIENCE LEVEL:
    Intermediate Level


    ABOUT TEKSYSTEMS:
    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.


    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • HII

    Support Specialist

    1 week ago

    HII Tampa, United States

    Requisition Number: 19091 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid · **Meet HII's Mission Technologies Division** · **Who We Are**: · HII-Mission Technologies is currently seeking a Technical S ...

  • Freese and Nichols

    Support Specialist

    3 hours ago

    Freese and Nichols Tampa, United States

    Freese and Nichols is seeking a Support Specialist to join our Tampa, FL office. This individual will perform a variety of general administrative and clerical functions to support the Florida Division Manager. · Responsibilities include however not limited to supporting the Flori ...

  • J.W. Cole Financial, Inc.

    Sales Support Specialist

    3 weeks ago

    J.W. Cole Financial, Inc. Tampa, United States

    **J.W. Cole Company Profile** · J.W. Cole is a Tampa-based Broker-Dealer and Registered Investment Adviser providing robust service, operational, product, compliance, and practice support to approximately 500 Financial Professionals nationwide. At J.W. Cole, we recognize that we ...

  • Superior Coverage Now LLC

    Health Support Specialist

    2 weeks ago

    Superior Coverage Now LLC Tampa, United States

    **Job Title**: Health Support Specialist · **Company**: Superior Coverage Now LLC · **Location**: Tampa, FL · Superior Coverage Now LLC, a premier provider of health coverage solutions, is in search of a committed and skilled Health Support Specialist to join our Tampa, FL team. ...

  • Early Learning Coalition of Hillsborough County

    Provider Support Specialist

    6 days ago

    Early Learning Coalition of Hillsborough County Tampa, United States

    **:POSITION TITLE**:Provider Support Specialist **FLSA STATUS**:Exempt **PAY GRADE**:E1 **PAY RATE**:$44,553.60 to $57,920.10 **DEPARTMENT**:Provider Supports **DATE**:April 1st, 2024 · *** · The Provider Support Specialist supports early learning childcare providers. Responsible ...

  • Dawning Family Serivces

    Housing and Support Specialist

    1 week ago

    Dawning Family Serivces Tampa, United States

    **POSITION FUNCTION/OVERVIEW**: · In conjunction with the Housing and Support Supervisor, the Housing and Support Specialist will assist clients in our emergency shelter by providing support services and helping them to find permanent stable housing. Once clients are housed, the ...

  • Second Avenue

    Resident Support Specialist

    1 week ago

    Second Avenue Tampa, United States

    Second Avenue is recruiting a Resident Support Specialist for its Single-Family Property Management division in Tampa, FL. · - Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue's ...

  • Bank of Central Florida

    Community Support Specialist

    1 week ago

    Bank of Central Florida Tampa, United States

    At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneurial, while consistently embracing growth opportunities. Employees are dedicated to engaging with other team members in peer-to-p ...

  • SAIC

    Technical Support Specialist

    6 days ago

    SAIC Tampa, United States

    Job ID: · **Location**:TAMPA, FL, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Technical Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 25 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Must Be Ab ...

  • Lighthouse Marketing Solutions

    Health Support Specialist

    3 days ago

    Lighthouse Marketing Solutions Tampa, United States

    Lighthouse Marketing and Solutions is a trusted insurance company dedicated to providing comprehensive health insurance solutions to individuals and families. With a focus on integrity, compassion, and customer service excellence, we strive to help our clients navigate the comple ...

  • Infrastructure Consulting & Engineering

    Contract Support Specialist

    5 days ago

    Infrastructure Consulting & Engineering Tampa, United States

    **Contract Support Specialist** · Infrastructure Consulting & Engineering, PLLC (ICE) is seeking a **CEI Contract Support Specialist** to join our growing team in Florida. · **Position Summary**:This position is responsible for Contract Administration of CEI work for FDOT project ...

  • Stefanini, Inc

    IT Application Support Specialist

    3 hours ago

    Stefanini, Inc Tampa, United States

    **Stefanini Group is hiring** · Exciting opportunity awaits, let us help you get started · We are seeking an **IT** **Application Support Specialist **for a key client of ours in a long-term position. This position is 100% remote. In this role you will triage single user issues t ...

  • Johnson, Mirmiran, and Thompson Inc.

    Cei Contract Support Specialist

    1 week ago

    Johnson, Mirmiran, and Thompson Inc. Tampa, United States

    Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,000 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughou ...

  • Plaxonic Technologies

    Release Execution Support Specialist

    1 week ago

    Plaxonic Technologies Tampa, United States

    **Title: Release Execution Support SpecialistLocation: Tampa, FL (Remote)** · **Position: Contract(Client W2)** · **Skills**:Linux Administration, Shell Scripting, Deployment Automation, Cloud Computing, Release Management, Configuration Management, Monitoring and Troubleshooting ...

  • Lutheran Services Florida

    Family Support Services Specialist

    1 day ago

    Lutheran Services Florida Tampa, United States

    **Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant**. · LSF is looking for talented **Family Support Services Specialists** who want to make an impact in the lives of children and families. · **Purpose & I ...

  • University of South Florida

    Research Support Specialist/genetics

    4 days ago

    University of South Florida Tampa, United States

    Dept Number/Name: / Dept of Pediatrics · College Division: USF Health · - Morsani College of Medicine · Salary Plan: Staff · - Grant Funded (Time-limited) · Job Code/Title: 4706 / Research Support Specialist · Hiring Salary/Salary Range: $38,000 - $43,680 annual · Position Number ...

  • University of South Florida

    Research Support Specialist-surgery

    2 days ago

    University of South Florida Tampa, United States

    **Department Number/Name**: / Department of Surgery · **College/Division**: USF Health · - Morsani College of Medicine · **Salary Plan**:Temporary · **Job Title**:Research Support Specialist - Surgery · **Hiring Salary/Salary Range: $** $20.00 / up to 40 hours per week · **ORGANI ...

  • Acrisure

    Employee Benefits Client Support Specialist

    6 days ago

    Acrisure Tampa, United States

    About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, i ...

  • Limbach Facility Services, LLC

    IT Support Specialist

    3 weeks ago

    Limbach Facility Services, LLC Tampa, United States

    Hellip; Some examples of the work you might do includes: Troubleshoots desktop and laptop hardware and software issues to successful resolution. Diagnoses computer-related network issues for appropriate escalation and mitigation. Provides thorough he Support Specialist, IT, Suppo ...

  • Rasmussen College

    Support Specialist

    1 day ago

    Rasmussen College Tampa, United States

    ** Support Specialist** · **Job Category****:** Campus Operations **Requisition Number****:** SUPPO002537 Showing 1 location **Job Details** · **Description** · **Support Specialist** · **Rasmussen University - Tampa, FL Campus** · We are growing We are seeking a Support Spe ...