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    Customer Service Representative - Indianapolis, United States - Balance Claims LLC

    Balance Claims LLC
    Balance Claims LLC Indianapolis, United States

    3 weeks ago

    Default job background
    Description

    **Customer Service Representative - Administrative Professional**

    Indianapolis, IN

    Full Time

    Balance Claims

    Mid Level

    Balance, LLC ) is a Business Process Outsourcing (BPO) firm focused exclusively on assisting contractors offload the management of their construction job file administration, including both the estimates and supplements work processes. We also own and operate the industry leading learning & training company = Art of the Supplement ). We partner with most of the leading technology platforms and service vendors in our space to deliver thorough, compliant, and timely construction job file management. This allows our clients to focus on selling, building, and billing. Acting as a direct extension of our clients, we work within their platforms and processes to provide seamless and timely delivery with a focus on customer service and business process.

    **Job Summary**

    Balance, LLC, Americas Services Company for Contractors, is always looking for motivated Customer Service / Administrative Professionals in Indianapolis, IN. Our Shared Service Department administratively intakes and processes property construction job files for roofing, siding, gutters, water and fire restoration nationwide. We are committed to hiring experienced, professional, career-oriented administrators who are looking for a collaborative team environment, and an exceptionally strong culture that recognizes quality work.

    **Responsibilities and Duties**

    Utilizes multiple CRMs and software to interact with and handle Client files

    Intakes and reviews client submitted projects to confirm that all necessary information is included in the file

    Properly delegate the file amongst our other departments in a timely and organized manner

    Works with the sales and production departments to set proper expectations for our customers throughout the construction job file process

    **Qualifications and Skills**

    Admin Experience *

    Strong communication skills

    Solid grammar

    Strong analytical skills

    Time management & organizational skills

    Strong computer skills

    Motivated Personality

    Strong Team Work mentality

    + a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

    + a person who was discharged or released from active duty because of a service-connected disability.



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