Customer Service Representative - Indianapolis, United States - ABBTECH Professional Resources

ABBTECH Professional Resources Indianapolis, United States

3 weeks ago

Abbtech Professional Resources background

Description

This program requires US Citizenship

Seeking a full-time **Customer Service Representative with Mortgage Servicing experience.** Opportunity for telework after training upon performance and customer approval.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

**As a Mortgage Servicing Customer Service Representative, you will:**

+ Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

+ Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge clients requests

+ Follow standard operating procedures for various topics, systems, and contact channels

+ Document all of your contacts in a database

+ Keep up to date on FHA mortgage processes and procedures

**To be a successful Mortgage Servicing Customer Service Representative** , **you will possess:**

+ The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

+ Excellent time management skills and dependability

+ Strong written and verbal communication skills including telephone etiquette

+ Keyboarding proficiency of at least 40 words per minute

**Required Qualifications:**

+ High School diploma or General Educational Development (GED) certificate

+ Minimum of 2 years of mortgage servicing work history ( _e.g._ loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience

+ Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

+ Ability to work 10:00 am - 6:30 pm ET onsite (subject to change based on customer needs)

**?Desired Qualifications:**

+ Contact Center experience (Omnichannel)

+ Bilingual (Spanish/English), verbal and written

+ FHA knowledge/experience

**Position Details:**

+ Pay Rate / Range: $ $4.57 (H&W)=$21.42

_The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the positions responsibilities; the candidates experience, education, and skills; location; travel required; and current market conditions._

+ Benefits (Regular, Full Time Employees):

+ Medical, Dental, and Vision offerings

+ Weekly Direct Deposit

+ Paid Holidays and Personal Time Off

+ 401(k) with match

+ Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages

+ Pre-Paid Legal and Employee Assistance Programs

+ Northwest Federal Credit Union Membership

+ BB&T @ Work Program

**_ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans_**

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