Customer Service Representative - Indianapolis, United States - ABBTECH Professional Resources

ABBTECH Professional Resources Indianapolis, United States

2 weeks ago

Abbtech Professional Resources background

Description

This program requires US Citizenship.
Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval.
Our Clients Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
As a Mortgage Servicing Customer Service Representative, you will:

Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge clients requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures

To be a successful Mortgage Servicing Customer Service Representative , you will possess:

The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong written and verbal communication skills including telephone etiquette
Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

High School diploma or General Educational Development (GED) certificate
Minimum of 2 years of mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ability to work 10:00 am - 6:30 pm ET onsite (subject to change based on customer needs)

?Desired Qualifications:

Contact Center experience (Omnichannel)
Bilingual (Spanish/English), verbal and written
FHA knowledge/experience

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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