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    Customer Service Specialist - Salt Lake City, United States - PrincePerelson & Associates

    PrincePerelson & Associates
    PrincePerelson & Associates Salt Lake City, United States

    5 days ago

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    Description
    Customer Service Representative

    $20.00hr. to $21.00hr.

    Shift between 8:00 am to 7:30 pm

    Salt Lake City, Utah

    We are one of the top-rated insurance companies in the US, with over a century of experience. We are renowned for our comprehensive coverage and unwavering commitment to customer satisfaction. We are a trusted name that protects individuals and businesses alike.

    Through a diverse range of insurance products and personalized services, we ensure peace of mind for all our clients in the face of life's uncertainties.

    We are dedicated to innovation and adaptation, which has allowed us to stay ahead in an ever-evolving market.

    Our legacy is built on integrity and reliability, and we will proudly continue to safeguard the dreams and assets of millions nationwide.

    We are currently looking for a Customer Service Representative to care for our valued customers.

    If you want to find a position where you are valued and have the opportunity to make a difference, this is the job for you We believe that excellence is at the heart of all we do.

    Putting people first is the priority. Every interaction is an opportunity to make an impact and deliver excellence. The ideal candidate will be goal-oriented, driven, compassionate, and understanding. If you have experience in customer service and are driven to achieve excellence, we are looking for you

    We are interviewing now and can't wait for you to apply


    Responsibilities:
    Manage a high volume of inbound calls and emails from policyholders, agents, and internal customers.

    Research and respond to customer inquiries with initiative and judgment.

    Proactively offer solutions and options to meet customer needs.

    Process electronic premium payments and handle various billing-related transactions.

    Acquire, maintain, and apply a basic understanding of Personal Lines and Commercial Lines insurance.

    Utilize multiple supporting systems to service incoming requests from start to finish.

    Conduct policy-related transactions and promote electronic options to customers in a soft-selling manner.

    Receive training as needed and maintain strong relationships with agents and policyholders.

    Demonstrate strong interpersonal skills and effective communication both orally and in writing.

    Prioritize multiple tasks to meet deadlines and work independently.

    Assist with testing initiatives to improve operational efficiency.


    Skills and Experience Required:


    Minimum of 1 year of experience working within customer service, demonstrating a deep understanding of customer needs and service standards.

    Flexibility to work any shift between 8:00 a.m. and 7:30 p.m.; note that the shift will be rotated as needed for coverage.

    Proven track record in adeptly handling customer interactions, resolving conflicts, and solving problems, always prioritizing enhancing customer satisfaction.

    Exhibit exceptional interpersonal skills, fostering collaboration and teamwork across diverse environments.

    Effectively communicate clearly and professionally, maintaining proper grammar standards in verbal and written interactions.

    Proficiently manage multiple tasks, utilizing strong prioritization abilities to meet stringent deadlines while working autonomously.

    Demonstrate proactive initiative and sound judgment in researching and resolving customer queries, ensuring swift and satisfactory resolutions.

    Possess strong analytical, comprehension, and mathematical capabilities, enabling efficient problem-solving and decision-making.

    Display adaptability to changing circumstances and environments, readily adjusting to new challenges and requirements.

    Bilingual Spanish/English (preferred- not required)


    Perks and Benefits:
    Enjoy a supportive company culture and a professional work environment that prioritizes employee well-being and integrity.

    Access comprehensive Medical, Dental, and Vision benefits to support your health and wellness needs.


    Secure your financial future by taking advantage of our 401k program, which offers matching contributions and a Company Pension plan.

    Seize promotional growth and development opportunities to advance your career within the organization.

    Benefit from Short-Term and Long-Term Disability coverage for added peace of mind.

    Take time off confidently through our generous PTO, Sick leave, Paid Holidays, and Paid Parental leave policies.

    Maintain a healthy work-life balance with a standard 37.5-hour work week.

    Access our Employee Assistance Program for additional support and resources when needed.


    PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class.

    All applicants applying for U.S. job openings must be authorized to work in the United States.
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