No more applications are being accepted for this job
Customer Service Specialist - Salt Lake City, Utah, United States - Salt Lake County
Description
Job Description:
JOB SUMMARY
Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems.
MINIMUM QUALIFICATIONS
One year of related work experience in customer service.
Must successfully complete the Library Software and cash handling procedures training within 60 days of hire date.
Due to the nature of this position, the successful applicant must pass a required background investigation.
ESSENTIAL FUNCTIONS
Provides public service at the Circulation Desk in person and on the phone.
Collects payments for fines, fees, book sale items and supplies.
Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
Provides information about borrowing policies, library services and programs, etc.
Fills and processes hold requests.
Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
Performs assigned support tasks, sorting, shelving and other clerical duties.
Additional Information:
Part-time, 30 hours per week.