Jobs
>
Salt Lake City

    Field Service Specialist - Salt Lake City, United States - Epson America, Inc.

    Epson America, Inc.
    Epson America, Inc. Salt Lake City, United States

    1 week ago

    Default job background
    Description

    The Field Service Specialist will be responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down-time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers.

    The location for the role will be remote from the Salt Lake City area.

    As a Field Technical Service Specialist, you will be responsible for:

    • Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on-site repair activities
    • Makes recommendations for improved equipment performance
    • Documents and submits service/repair activity
    • Returns parts to warehouse as necessary
    • Informs customer of equipment supply items, (ink, etc.) which require replenishment
    • Performs research and assigned special projects by Management
    • Performs product installations and conducts operator equipment production and maintenance training
    • Delivers service training to service vendors and partners as assigned by management
    • Applies electromechanical, printing and color theory, including knowledge of RIP's and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
    • Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
    • Performs special research/projects as requested by Service management Pre and Post Launch Activity:
    • Assists with the creation of Installation, Service and Support documentation
    • Provides hardware, software, configuration and networking support via telephone, email, chat and on-site at defined level on assigned products
    • Perform phone, email and chat duties as assigned by management
    • Performs customer site evaluations and product installations

    Requirements:

    • Requires more than 50% travel, often on short notice (next business day service)
    • Will support customers in the Salt Lake City area and surrounding areas as well as other areas as assigned
    • Provide service training to dealers and other service partners
    • 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
    • Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program)
    • Ability to troubleshoot computer hardware and software problems
    • Ability to organize and write technical reports
    • Ability to read and understand product specification and manuals
    • RIP and ICC Profile experience
    • Field/on-site repair experience

    The starting annual base pay for this role is between USD $68,896 and $91,977. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

  • Redwood Ventures

    Customer Service Specialist

    2 weeks ago

    Redwood Ventures Kearns, UT, United States Freelance

    For our client, an international company based in Munich, we are currently looking for a: · **Customer Service Specialist (m/f/d)** · **Your responsibilities:** · - Collaboration with internal and external contacts · - Receiving and processing service inquiries · - Telephone and ...

  • AdaptHealth LLC

    Customer Service Specialist

    4 days ago

    AdaptHealth LLC Salt Lake City, UT, United States Freelance

    At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, ...

  • The Judge Group

    Customer Service Specialist

    5 days ago

    The Judge Group Salt Lake City, United States

    The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development. · One of our top financial services clients is looking for a Customer Service Specialist. · Job Title: Customer Service Specialist · Location: Salt Lake C ...

  • AdaptHealth LLC

    Customer Service Specialist

    3 days ago

    AdaptHealth LLC Salt Lake City, United States

    Job Description · Job DescriptionDescription:AdaptHealth Opportunity – Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting ...

  • Zele Cloud

    Customer Service Specialists

    2 weeks ago

    Zele Cloud Salt Lake City, UT, United States

    Title: Customer Service Specialists (brokerage specialists) · Location of Position: Charlotte, NC , St. Louis, MO, Salt Lake City, UT · Schedule: One week in office, one-week remote rotating. Any 8-hour shift between 7-7 pm. · Length: 6-24 months · Ideal Start Date: ASAP · Int ...

  • Epiq

    Office Service Specialist

    1 week ago

    Epiq Salt Lake City, United States

    It's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist s ...

  • AdaptHealth LLC

    Customer Service Specialist

    3 days ago

    AdaptHealth LLC Salt Lake City, UT, United States

    : · AdaptHealth Opportunity - Apply Today At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about ...

  • O'Reilly Auto Parts

    Retail Service Specialist

    1 week ago

    O'Reilly Auto Parts North Salt Lake, United States

    O'Reilly Automotive - 750 N Redwood Rd [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the a ...

  • AdaptHealth LLC

    Customer Service Specialist

    4 days ago

    AdaptHealth LLC Salt Lake City, UT, United States

    : · AdaptHealth Opportunity - Apply Today At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about ...

  • Xylem

    Service Center Specialist

    4 days ago

    Xylem Salt Lake City, United States

    We're Hiring for a Service Center Specialist (4 WEEKS Paid Time Off (PTO) If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated t ...

  • AdaptHealth LLC

    Customer Service Specialist

    3 days ago

    AdaptHealth LLC Salt Lake City, United States

    Job Description · Job DescriptionDescription:AdaptHealth Opportunity – Apply Today · At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting ...

  • ittxylem

    Service Center Specialist

    2 days ago

    ittxylem Salt Lake City, United States

    Job Details · We're Hiring for a Service Center Specialist (4 WEEKS Paid Time Off (PTO) · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries ...

  • Dexian

    Customer Service Specialist

    6 days ago

    Dexian Salt Lake City, United States

    Title: Customer Service Specialist (Complaint Resolution) · Address: Salt Lake City, UT 84116 · Pay Rate: $33-$34/hr · Shift: M-F, 8:00am-4:30pm 30 days of training onsite - then will move to a hybrid model of 5 days onsite/5 days work remote · Duration: 6-12 month contract, Conv ...

  • Newmark ltd

    Brokerage Services Specialist

    20 hours ago

    Newmark ltd Salt Lake City, United States

    Job Description · Under limited supervision performs a wide variety of specialized, complex tasks in support of the customized -business requirements of a Sales team. Overarching responsibilities include interpretation and execution of Newmark Sales and Marketing department oper ...

  • PrincePerelson & Associates

    Customer Service Specialist

    1 week ago

    PrincePerelson & Associates Salt Lake City, United States

    Customer Service Representative · $20.00hr. to $21.00hr. · Shift between 8:00 am to 7:30 pm · Salt Lake City, Utah · We are one of the top-rated insurance companies in the US, with over a century of experience. We are renowned for our comprehensive coverage and unwavering commitm ...

  • PrincePerelson & Associates

    Customer Service Specialist

    5 days ago

    PrincePerelson & Associates Salt Lake City, United States

    Customer Service Representative · $20.00hr. to $21.00hr. · Shift between 8:00 am to 7:30 pm · Salt Lake City, Utah · We are one of the top-rated insurance companies in the US, with over a century of experience. We are renowned for our comprehensive coverage and unwavering commitm ...

  • Collabera

    Customer Service Specialist

    4 days ago

    Collabera Salt Lake City, United States

    Job DescriptionJob Description · Position Details: · Position: Associate Customer Service Representative · Industry: Banking/Financial Services · Job duration: 3+ months (Possible Extension) CTH · Shift: Monday - Friday (8 AM - 4:30 PM MST) · Location: Salt Lake City, UT 84116 · ...

  • Newmark ltd

    Brokerage Services Specialist

    1 week ago

    Newmark ltd Salt Lake City, United States

    Job DescriptionUnder limited supervision performs a wide variety of specialized, complex tasks in support of the customized -business requirements of a Sales team. Overarching responsibilities include interpretation and execution of Newmark Sales and Marketing department operatio ...

  • Salt Lake County

    Customer Service Specialist

    1 day ago

    Salt Lake County Salt Lake City, United States

    Job Description: · JOB SUMMARY · Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variet ...

  • Salt Lake County

    Customer Service Specialist

    6 days ago

    Salt Lake County Salt Lake City, United States

    Job Description: · JOB SUMMARY · Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variet ...