Customer Service Representative - Omaha, United States - Goodwill San Antonio

Goodwill San Antonio Omaha, United States

4 hours ago

Description

Job Description Customer Service Representative **Description**

**This Position is for Nebraska and Iowa Residents Only Up to $13/hr**

**GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and collections, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** Your mission (should you choose to accept it) is to provide collections/receivables management phone support for one or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments for clients. Youll be acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options. A strong relationship between our clients and their customers starts with you so only the awesome need apply **KEY JOB RESPONSIBILITIES**

Handles various incoming and outgoing collections-focused phone calls

Resolves customer questions, complaints and collections inquiries in a professional, helpful manner

Connects with existing and potential customers and aims to resolve inquiries related to receivables management

Utilizes computer system to verify and document customer requests

Talks to customers over the phone to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of **Making Lives Better with Alorica**, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further As an Alorica employee, you may receive:

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday

Retirement planning options (401(k))

Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at *our* best.

**Qualifications**

**JOB REQUIREMENTS** **Minimum Education and Experience:**

High School Diploma or GED required; college degree preferred

1-2 years previous experience in a receivables management, collections and contact center environment, preferred

Customer service experience a plus

Phone-related customer service a *major* plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Smart Phone with either Face ID or Fingerprint ID is required to receive security passcodes as needed

****Knowledge, Skills and Abilities:****

Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time

Knowledge of phone dialer functions and call campaigns

Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)

Negotiation skills and assertiveness

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Patience/empathy

Flexibility and versatility in problem analysis and resolution

**WORKING CONDITIONS** **Work Environment**

A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems

**Physical Demands** Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. *DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.* **TAKE THE NEXT STEP** Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead.

*Equal Opportunity Employer Veterans/Disabled* **Primary Location**

: United States-Nebraska-Omaha

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