- Answer incoming customer telephone calls in a courteous and professional manner
- Respond to and investigate customer inquiries, concerns and issues in a timely and courteous manner
- Provide customers with preventive maintenance and configuration recommendations
- Record and route customer requested changes in an appropriate manner
- Escalate more complex inquiries to a higher-level support team
- Answer customer inquiries and provide accurate technical and/or product-related information
- Research, troubleshoot and resolve customer complaints, technical problems and/or billing issues
- Follow up with customers consistently when necessary
- Obtain customer feedback openly and without judgement
- Effectively communicate customer issues, feedback and concerns to all applicable internal staff members
- Document support interactions, including details of inquiries, complaints, comments, and actions taken in customer database and/or Zendesk
- Organize and maintain file system, tickets assign to self and all correspondence.
- Maintain working knowledge of products and/or services
- Prepare correspondence for company ticketing system as needed
- Has a high school diploma or equivalent and/or two years related experience
- Possess a basic understanding of the organization's products and services
- Obtain Orion Industry Certification
- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization
-
Customer Service Representative, Bilingual
1 week ago
Archomaha Omaha, United States**Customer Service Representative, Bilingual** · ** FOCCUS Inc. USA - Omaha** · Customer Service Full-Time POSITION DESCRIPTION · POSITION TITLE: Customer Service Representative, Bilingual · DEPARTMENT: FOCCUS Inc. USA · REPORTS TO: Director, FOCCUS · CLASSIFICATION: Regula ...
-
Customer Service Representative
1 week ago
The Reserves Network Omaha, United StatesWhen you step into the role of the customer service representative with this property and casualty insurance company, you unlock endless possibilities for yourself, our client company, and the community they serve. Your customer service expertise wil Customer Service, Customer Se ...
-
Customer Service Representative
1 week ago
Hill Brothers Transportation Omaha, United StatesSet pick-up and delivery appointments. Complete data entry in real time; build customer masters; obtain and maintain directions to each facility. ESSENTIAL FUNCTIONS Essential Functions Statement(s) Obtain and enter pertinent load information into co Customer Service Representati ...
-
Customer Service Representative
3 days ago
Ubiquity Inc. Omaha, United StatesLet's tomorrow, together. · At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, ou ...
-
Client Services Representative
6 days ago
biBERK Insurance Services Omaha, United StatesbiBERK, a Berkshire Hathaway company, has been experiencing substantial growth since it's start just a few short years is anticipating even more growth to come We are an internet-driven company that offers business insurance, such as workers' comp, liability, commercial auto and ...
-
Customer Service Representative
6 days ago
PENFED Credit Union Omaha, United States**Customer Service Representative (NEW STARTING PAY $19 - $22 per hour)** · CAROUSEL_PARAGRAPH · Papillion, Nebraska; Omaha, Nebraska · Customer Service-Member Support · 8551 · ** Share Job** · ** Job Description** · **Overview** · ***We are excited to announce a new star ...
-
Customer Service Representative
1 week ago
Richelieu Hardware Omaha, United States**Company Overview** · Richelieu is a North American market leader in the distribution, importation, and manufacturing of specialty hardware and complementary products for the kitchen and bath, storage and closet, home office, and commercial environments. Our extensive customer ...
-
Customer Service Representative
1 hour ago
Fashion Cleaners Omaha, United StatesCustomer Service Representative · Sep 28, 2021 · If so, wed love to have you join our team at Fashion Cleaners. We are a family-owned, local business that provides high-quality dry cleaning, wet cleaning, and laundry service to the Omaha metro area. We are searching for an enth ...
-
Client Services Representative
5 days ago
Midwest Laboratories Omaha, United StatesSUMMARY OF ESSENTIAL FUNCTIONS:The Client Service Representative (CSR) is the first impression a customer may have with Midwest Laboratories. The CSR will have a broad scope of knowledge regarding testing practices, analyses selection, and capabilities the company offers, all the ...
-
Lead Services Representative
1 week ago
Centris Federal Credit Union Omaha, United States** Lead Services Representative (Assistant Branch Manager)** · **Job Category****:** Centris Federal Credit Union **Requisition Number****:** LEADS002978 Showing 1 location **Job Details** · **Description** · There are two kinds of people in the world Centris employees, and pe ...
-
Customer Service Representative
3 weeks ago
Fashion Cleaners Omaha, United States**Customer Service Representative** · Sep 28, 2021 · **If so, wed love to have you join our team at Fashion Cleaners. We are a family-owned, local business that provides high-quality dry cleaning, wet cleaning, and laundry service to the Omaha metro area. We are searching for a ...
-
Client Services Representative
3 weeks ago
biBERK Insurance Services Omaha, United StatesTHREE is a growing insurance company that sells a unique and straightforward insurance policy to small businesses - from restaurants, to electricians, to consultants - covering them against property risks (e.g. fire, theft, flood), lawsuits, and more. It was born out of and remai ...
-
Customer Service Representative
2 days ago
Amber Specialty Pharmacy Omaha, United StatesAt Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. · Position Title: Patient Care Specialist · Posting Title: Customer ...
-
Customer Service Representative
6 days ago
Orion Corporation Omaha, United StatesAbout this Opportunity: · As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Additionally, address and respond to customer inquiries on products and services, including installation, operational ...
-
Customer Service Representative
1 week ago
Staff My Agency Omaha, United StatesKyle Emsick - State Farm Agency, located in Omaha, NE, has an immediate opening for a Customer Service Representative. We are seeking a qualified professional to join our winning team. Insurance experience is not required as we will train the right person with the right skill set ...
-
Member Services Representative
4 weeks ago
Planet Fitness 36th & Q Omaha, United StatesAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. · We are currently looking for a high energy individual with a passion for helping oth ...
-
Customer Service Representative
1 week ago
Goodwill San Antonio Omaha, United StatesJob Description Customer Service Representative **Description** · **This Position is for Nebraska and Iowa Residents Only Up to $13/hr** · **GET TO KNOW ALORICA** At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer ser ...
-
Customer Service Representative
1 week ago
Hotel Resource Omaha, United States**Customer Service** · **Customer Service Representative (Reservation Agent)** · Customer Service Representative (Reservation Agent) IGT Solutions Omaha NE · **Customer Service Representative (Reservation Agent)** · **Company:** · IGT Solutions · **Location:** · 68172 · U ...
-
Customer Service Representative
1 week ago
PENFED Credit Union Omaha, United StatesOverview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to ...
-
Customer Service Representative
5 days ago
PENFED Credit Union Omaha, United StatesOverview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to ...
Customer Service Representative - Omaha, United States - Orion Corporation
Description
About this Opportunity:As a Customer Service Representative, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Additionally, address and respond to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
We can consider external candidates for this position who are able to accommodate a hybrid work schedule in one of our following offices: Omaha, NE, Berwyn, PA, Sacramento, CA, Hebron, KY, Chandler, AZ, Provo, UT, or Idaho Falls, ID.
In this role, you'll get to:
#LI-Onsite
#LI-Hybrid
Salary Range:
$ $24.46
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About Us
As One-Orion, we accomplish our best work by being personally accountable to each other and the clients we serve. We are creating a welcoming environment where everyone is respected, valued, and heard. Our willingness to disrupt ourselves, and the industry ensures we stay ahead of client expectations. Thinking differently is in our DNA - we innovate, push boundaries, reject the status quo, and relentlessly pursue transformative outcomes. It is our collective will to win that drives Orion's success and powers success for our clients and everyone at Orion.